- Report: #778143
Complaint Review: Sirius XM Radio - New York City New York
Reported By:
Malcolm -
Effort, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sirius XM Radio
1221 Avenue of the Americas New York City, 10020 New York, United States of America
Phone:
1-866-635-2349
Web:
www.siriusxm.com
Categories:
Business Rating:
(0)
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Sirius XM Radio :Siriusly bad customer service; terrible customer relations New York City, New York
Sirius lost my business around 3 years ago, and will not stop sending me annoying mails asking me to come back.
They lost my business because they refused to actually provide customer service. They sold me two faulty radios in two years. Every time I called their customer service, all the representative wanted to do was sell me another radio. Nobody listened, nobody cared about providing service, nobody tried to solve the problems their lousy products caused.
I canceled the subscription, but they kept calling every month for about a year. Every time, I explained how unhappy I was with the company and asked to be removed from their phone lists. They never listened. They don't care about customers.
After about 2 years, the phone calls stopped but the junk mail keeps coming. I have written Mel Karmazin, the CEO who, for $9 million a year, is driving the company into the ground. Two days ago I got yet another piece of their junk mail, asking me back as a customer.
Nobody at this company listens, nobody wants to help service existing customers, and nobody is interested in protecting the company's reputation. SiriusXM deserves to fail.
They lost my business because they refused to actually provide customer service. They sold me two faulty radios in two years. Every time I called their customer service, all the representative wanted to do was sell me another radio. Nobody listened, nobody cared about providing service, nobody tried to solve the problems their lousy products caused.
I canceled the subscription, but they kept calling every month for about a year. Every time, I explained how unhappy I was with the company and asked to be removed from their phone lists. They never listened. They don't care about customers.
After about 2 years, the phone calls stopped but the junk mail keeps coming. I have written Mel Karmazin, the CEO who, for $9 million a year, is driving the company into the ground. Two days ago I got yet another piece of their junk mail, asking me back as a customer.
Nobody at this company listens, nobody wants to help service existing customers, and nobody is interested in protecting the company's reputation. SiriusXM deserves to fail.
1 Updates & Rebuttals
SIRIUS XM Customer Relations
United States of AmericaHelp from SIRIUS XM
#2UPDATE Employee
Mon, September 19, 2011
Dear Malcolm,
We're sorry to hear about your customer service experience. We would like to help resolve your concern. Please send us your contact information to [email protected] and we will contact you promptly.
Sincerely,
SIRIUS XM Customer Relations
