- Report: #964185
Complaint Review: SiriusXM Radio - New York New York
Reported By:
The retired guy -
el paso, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SiriusXM Radio
1221 Ave of Americas New York, 10020 New York, United States of America
Phone:
212-584-5100
Web:
www.siriusxm.com
Categories:
Business Rating:
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SiriusXM Radio SiriusXM Great Trial Period Deal Ripoff New York, New York
In July 2012, after many sales calls to me to get a "great deal" on SiriusXM radio for my car I agreed to a 3-month trail service at a total cost of $17.00. This charge was applied to my credit card and the service started. In early October 2012 I asked in writing to the company to terminate my service on the renewal date. I also stated that I did not want to call the 800 number because the representatives would again pass me around to convince me to enter into another contract or extend the trail period. A week later I again wrote the company, this time to CEO Mr. Mel Karmazin to request in writing that my service be terminated on the renewal date and any information that the company has (my name, my phone number, and my address) be removed from their records. Then I got an invoice charging me an extra $53.22 for the 3-month trial period that I already paid for. I again wrote Mr. Mel Karmazin and expressed my displeasure in receiving a solicitation for additional money for a "great trial period offer" that I had already paid for: and I again asked the Sirius XM to terminate my service. Now I am still getting calls from the 800 number trying to get me to pay even more money for a service that has somehow automatically renewed.
1 Updates & Rebuttals
SIRIUS XM Customer Relations
USAWe would like to help.
#2UPDATE Employee
Mon, November 05, 2012
Hi there -
When our customer's agree to our Terms and Conditions, they agree to our auto-renewal and cancellation policies. Our cancellation policy states that all customer must call our 1-866-635-2349 number in order to cancel. If you still would like to cancel your subscription with us, either contact us by the number posted above or send us an email with your account/contact info to [email protected] and we'll be able to assist you there.
Thanks,
SiriusXM Digital Care Team
