- Report: #1062865
Complaint Review: SiriusXM - washington Dist of Columbia
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SiriusXM
1500 Eckington place northeast washington, 2002 Dist of Columbia, USA
Phone:
202 380 4000
Web:
www.siriusxm.com
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SiriusXM Effective 2013 SiriusXM is refusing to honor or accept banks' automated billpay payment method washington DC
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Incredible having worked in customer service for over 10 years. Sirius XM is now demonstrating the exact opposite of great customer service. A key service mantra is letting customers interact with your biz the way THEY want to... the ways that are convenient for CUSTOMERS not jamming something down their throats that the company wants. Millions of consumers have a one-stop "go to" for paying bills and that is banks' automated billpay.
After 8 years of being a loyal subscriber and 8 years of paying diligently via automated billpay SiriusXM is refusing to honor or accept this payment method and charging customers $2 a month and sending a paper bill customers don't want or need --- or forcing customers to give their credit card information. The idea of billpay is your financial information is protected and not disclosed. Sadly I after being a long time customer I am cancelling. Poor understanding of customer service is inexcusable
2 Updates & Rebuttals
SIRIUS XM Customer Relations
New York,New York,
SiriusXM Help
#2UPDATE Employee
Thu, July 25, 2013
We use the value information provided to us by subscribers like you to help us improve the listener care experience. We’ll be sure to share this with the appropriate team. Thanks for your feedback.
Thanks,
SiriusXM Digital Care Team
Tyg
Pahrump,Nevada,
How very mature of you....
#3General Comment
Fri, June 28, 2013
Sounds like your butthurt you have to buy a one year sirus card. Its well within ANY companies power to change HOW they get paid. As you are not a member of the board that has to make those descions you CANNOT know what prompted Sirius to no longer allow autopay. As someone in the retail field, Im going to guess that Sirius has had too many issues where cards were declined from lack of funds. Or just straight out fraud.
Are you going to hold your breath and stomp your feet too?
