I bought the auto appearance protection plan at auto nation in green acres florida...3 years later my car is all discolored on the top...the clear coat is all gone and was told eventually it will rust through....they sent me an e mail stating in interest of customer service they will inspect same letter i saw they sent to some one else here...I need a new paint job....I paid 499.00 in good faith for a 5 year plan....i requested a total refund and they said they could not....I feel i was ripped off why did i even bother to get this plan...............never again