- Report: #608831
Complaint Review: sleepy's - westbury New York
Reported By:
sleepless in bellmore -
Bellmore, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
sleepy's
westbury, New York, United States of America
Phone:
1-800-sleepys
Web:
1-800-sleepys
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
sleepy's Guarantee is for their profit not your satisfaction westbury New York
I bought a queen size foam type bed from them in 2007. I after a year or so I noticed it was a little lop-sided on my side of the bed. It was bad enough for me to complain to the company. They sent an inspector out who did more of a comprehensive investigation than the government would do... Pictures, measurements etc. Nice enough fellow but of course gave no feedback on what he found.
After a week or two we got in touch with customer service (if you can call it that) and they informed me the findings were ... Nothing wrong with the mattress but the box-spring was damaged. Apparently the support rail cracked. Ok they will replace it for free. GREAT NEWS right...Wrong they wanted $90 to deliver it. I expressed my displeasure and after a little bickering I accepted a comprise delivery price of $50 (if I remember correctly).
Any way the reason for this GRIPE...
It happened again. I can feel the split on the support rail so I called Sleepy's again. They set up an appointment and the same fellow came by and took the pictures and all...
Called them a couple of days later as was informed they will not be honoring the guarantee. It seems that when I put some 4 inch blocks (store bought by the way) under the 5 bed frame supports to raise it (so my old pooch could more easily get under)
This voided my guarantee.
Yes yes every one who hears this says the same thing, are they nuts? How did you change the laws of physics by raising the bed equally on all five posts?
So ladies an gentlemen, Stay away from Sleepy's, and get a good night's rest.
Sleepless in Bellmore.
After a week or two we got in touch with customer service (if you can call it that) and they informed me the findings were ... Nothing wrong with the mattress but the box-spring was damaged. Apparently the support rail cracked. Ok they will replace it for free. GREAT NEWS right...Wrong they wanted $90 to deliver it. I expressed my displeasure and after a little bickering I accepted a comprise delivery price of $50 (if I remember correctly).
Any way the reason for this GRIPE...
It happened again. I can feel the split on the support rail so I called Sleepy's again. They set up an appointment and the same fellow came by and took the pictures and all...
Called them a couple of days later as was informed they will not be honoring the guarantee. It seems that when I put some 4 inch blocks (store bought by the way) under the 5 bed frame supports to raise it (so my old pooch could more easily get under)
This voided my guarantee.
Yes yes every one who hears this says the same thing, are they nuts? How did you change the laws of physics by raising the bed equally on all five posts?
So ladies an gentlemen, Stay away from Sleepy's, and get a good night's rest.
Sleepless in Bellmore.
4 Updates & Rebuttals
sleepless in bellmore
Bellmore,New York,
United States of America
More Sleepy's ripoffs and failings.
#2Author of original report
Sun, March 27, 2011
I feel like a hapless sap in an old TV sitcom. This paper in my hand that says 20 year limited warranty-10 years full must be just as useful as a roll of toilet paper
Just an update, we filed another request for a mattress inspection March 2011.
Do you want to guess what the inspector's report brought forth? I was informed my box spring is faulty. And the box spring for this mattress is no longer available.
So what is going on? How can this Mega Seller of bedding get it wrong 4 times and still not want to make good on what is really wrong. THE MATTRESS
Come on Sleepys do I have to go to small claims court or is this public court enough to have you do what is right?
sleepless in bellmore
Bellmore,New York,
United States of America
I gave up. And I'm sleeping lumpy.
#3Author of original report
Fri, January 21, 2011
True, Cathy did try to pacify us with a credit towards another bed. There were stipulations. Not this model and why not that one etc. etc. What really bugs us is the hoops Sleepy's make you jump through to get what you want. Just as you say they charge for the shipping to replace what broke under their warranty. Not that sold you crap and we are so sorry let us make it right. But here is another opportunity to make a few more dollars off these saps.
Go to Macy's or Bob's and choose Sleepy's only as a last resort.
Bye Bye Sleepy's
sleepless in bellmore
Bellmore,New York,
United States of America
Sleeping better in Bellmore
#4Author of original report
Tue, June 22, 2010
Good News,
After reading my complaint, Sleepy's contacted me and reviewed the report of their investigator.
To make a long story short.... The nice lady from Sleepy's arranged for the delivery of a NEW box spring. It's here...The bed feels so much better to sleep on. My claim is satisfied.
Hip Hip Horray for this website!!!!!
Ripoff Report....You Rock...
Thank you,
Cathy Sable
Hicksville,New York,
USA
We are here to assist
#5REBUTTAL Owner of company
Wed, June 02, 2010
Hi , my name is Cathy from Sleepys Customer Care. Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at [email protected] and reference the customer code on your purchase invoice, so I may provide you with some assistance.
Sincerely,
Cathy Sable
Sleepys, LLC
