- Report: #1299898
Complaint Review: Sling TV - Internet
-
Author Confirmed
Why?
Sling TV
Internet, USA
Phone:
not provided on site
Web:
https://www.sling.com/
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Sling TV Dish Network Deceptive, Fraud, Impede Cancellation, Awful, Wrong, Avoid, Class Action, Lawsuit Internet
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I signed-up for Sling TV's Free 1 week trial to watch the NCAA Final Four (2016) and attempted to cancel the service the next day. When one sign's into their account, it is not obvious or clear how to cancel your account. There is no "Cancel Subscription" button any where on the main account pages. It would appear that they make it intentionally confusing by having a button that says "Start Service". Of course anyone that has an account has already signed-up for the service, so you would not think to add additional services when you're looking to cancel your account.
I went online to see how to cancel my account and found this page: http://help.sling.com/articles/en_US/FAQ/How-do-I-cancel-Sling-TV
The instruction say "Start by signing in to your account on your computer. Click the Cancel Subscription link on your account page". As previously mentioned, there is no Cancel Subscription button. Their instructions are incorrect or, perhaps, intentionally deceptive. That same page has images to show you how cancel your account, however, the images appear to be made intentionally small and faded so that they are not legible. Even when you click on an image to enlarge it, the image is still faded and small so that it cannot be clearly seen.
After 40 mintues attempting to cancel my free subscription, I could not figure it out (and I'm a smart, tech savy individual). So, I finally used their contact us form to request cancellation. When I hadn't heard from them in 48 hours, I made a second request via the same contact us form. The next day I received two email that indicated more information was required to cancel the account. Please note, I was signed into my account, which reference my email used to open the account as well as indicated the last four digits of the credit card used. The emails provide no means of reply, no phone number and no email address to reply. Clearly this is intentional.
Wouldn't you know, our credit card was charged $19.99. So, I went back online (remember, I've been provided no clear means to contact Sling TV customer service, support or billing) and used the contact form to once again (3 times now) to cancel the account. Additionally, I figured I'd try to select the "Start Subscription" button, even though this was the last thing I wanted to do with this awful, fraudulent company. There were two services with check boxes next to them, one for the Free Trial and one alongside their standard service for $19.99. Since there were already checks in these boxes I selected the "Cancel" button. There was no indication of any kind that selecting that button did anythin. No text confirming cancellation, no landing page, nothing. I simply was taken back to the main account page. I tried again thinking maybe I made an error. I had not. The cancellation process is intentionally confusing and obtuse.
If anyone else has had this experience, perhaps a class action lawsuit is in order. I'm certain that all of the above experiences are shared by many, many other unhappy customers. I hope some attorney looks into this matter and decides to go after this fraudlent, deceptive company.
