- Report: #747296
Complaint Review: Small Business Network - N. Las Vegas Nevada
Reported By:
Guido -
Owatagoo, Siam, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Small Business Network
1631 West Craig Road, Suite 9-168 N. Las Vegas, 89032 Nevada, United States of America
Phone:
(1-800-817-1726 option 3)
Web:
www.sbni.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Small Business Network Dennis Walker Resurfaced after over six years to electronically tap $239.40 from our business checking account. N. Las Vegas, Nevada
In 2001 as a new business owner I naively enrolled with SBN solely for the assurance of a $50k un-secured credit card / line of credit. Was I wet behind the ears to give them ACH access to my business checking account for $99.95 'membership'? We applied but were rejected for the credit card / line of credit. I guess I misunderstood the annual auto renewal as we were tapped another 2 times over next 2 years. Customer service is a big misnomer with these folks. Constantly get voice-mail when calling. I found myself yelling in my messages to stop my membership. I felt sort of guilty for letting this happen and I was willing to part with whatever they'd already tapped - not pursuing refund recourse. In retrospect the whole 2001 - 2004 experience was very scammy.
All was quiet since 2004. No mail, no phone calls, no emails - until May 2011 when $239.40 was fraudulently stolen from our account under the guise of 'membership renewal'. What a scam. I called SBN customer (no)service 3 times and left more messages, I even pretended to be interested in a new membership to trick them into calling me back - anything to get them on the phone. Then on my 4th try within a couple of days had a real live woman answer the phone. I kept my cool and explained the situation. They still had our address and phone number of previous locations we moved away from in 2007. She said they'd mail me a refund check. I asked for a direct funds reversal to our account and that didn't set well with her. I gave her our revised mailing address for their refund check to be sent but have yet to see it. Again, in retrospect I should have handled my end of that phone conversation better.
I deal lwith a very large bank and have been an account holder since 1984. I notified them the very next business day after I noticed the transaction on-line banking. I got the run around; leave a message here, send a fax here - no email, no electronic trail. Are we back in the 1980's? Then a full month after initial fraudulent transaction and subsequent notification - I am told that the bank would only assist with this type of transaction if notified within 24 hours. The bank doesn't even consider it fraud since I had done business with SBN in the past. I am advised to shut down that checking account and open a new one. What a huge hassle after 11 years of that account with several legit ACH's set up. I was treated like I was the one trying to rip them off for a refund after they rendered services. I have half a mind to drop a complaint on the bank but I like the personal banker at local branch.
I have spent several hours of effort and involved bank resources all to regain $239.40. I am truly at the point of pride and principal for the refund. I hope this report can open some business owner's eyes if proper due dilligence is performed PRIOR to signing up. Do business with SBN at your own risk.
All was quiet since 2004. No mail, no phone calls, no emails - until May 2011 when $239.40 was fraudulently stolen from our account under the guise of 'membership renewal'. What a scam. I called SBN customer (no)service 3 times and left more messages, I even pretended to be interested in a new membership to trick them into calling me back - anything to get them on the phone. Then on my 4th try within a couple of days had a real live woman answer the phone. I kept my cool and explained the situation. They still had our address and phone number of previous locations we moved away from in 2007. She said they'd mail me a refund check. I asked for a direct funds reversal to our account and that didn't set well with her. I gave her our revised mailing address for their refund check to be sent but have yet to see it. Again, in retrospect I should have handled my end of that phone conversation better.
I deal lwith a very large bank and have been an account holder since 1984. I notified them the very next business day after I noticed the transaction on-line banking. I got the run around; leave a message here, send a fax here - no email, no electronic trail. Are we back in the 1980's? Then a full month after initial fraudulent transaction and subsequent notification - I am told that the bank would only assist with this type of transaction if notified within 24 hours. The bank doesn't even consider it fraud since I had done business with SBN in the past. I am advised to shut down that checking account and open a new one. What a huge hassle after 11 years of that account with several legit ACH's set up. I was treated like I was the one trying to rip them off for a refund after they rendered services. I have half a mind to drop a complaint on the bank but I like the personal banker at local branch.
I have spent several hours of effort and involved bank resources all to regain $239.40. I am truly at the point of pride and principal for the refund. I hope this report can open some business owner's eyes if proper due dilligence is performed PRIOR to signing up. Do business with SBN at your own risk.
