- Report: #1158732
Complaint Review: Smash Party Entertainment - Hewlett New York
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Author Confirmed
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Smash Party Entertainment
1249 Broadway #103 Hewlett, 11557 New York, USA
Phone:
516-410-4126
Web:
http://www.smashpartyentertainment.com/
Categories:
Business Rating:
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Smash Party Entertainment, Smash Party Entertainment NYC,@smashnyc,Amy Gottesman,[email protected],[email protected],516-791-0006,516-908-5001,facebook.com/Smashnyc Unprofessional, unreasonable, foul-mouthed, name calling, entertainment late, missed spot, unapologetic, no refund, kept money Hewlett New York
*REBUTTAL Owner of company: William Billy Ash Inflammatory and Libelous
*Author of original report: Deal Facts Amy Gottesman of Smash Party Entertainment, You Are Being Investigated
*Consumer Comment: Amy Gottesman CEO of Smash Party Entertainment is being investigated
*REBUTTAL Owner of company: NY Magazine Regarding Mr Billy Ash
*Author of original report: Amy Gottesman is being investiagted
I've had many events over the years and I must say that Smash Entertainment NYC is the worst I have encountered. They sent me a video of an example of what my entrance to my party would look like. That is what I expected when I paid $4500. They were to arrive before 4:15pm and didn't arrive until 7:20pm. They were over 3 hours late and as a result, I did not receive the entrance I paid for, since they weren't there when the entrance happened.
Amy Gottesman called and left a message on my home phone hours after the entertainment was supposed to be there (when I obviously wasn't home because I was in the middle of an event). She said she said she had "a plan A, B, C, and D”. She never said what the plan was and never called my cell phone or the event coordinators. In addition, my event coordinators could not reach her despite calling her over and over. I tried calling the entertainment directly and they did not pick up the phone. When they arrived over 3 hours late, we were told there would be no refunds by the entertainment.
When they would not give us a refund, we decided to let them go on 2 hours late in the middle of the party (which was not at all what I wanted or paid for). Because there was no chance to rehearse, the original plan of me being involved could not happen and it looked nothing like the video that they sent me. I also have emails where they said they would be there by 4:15 and that the entrance would be performed.
Their excuse was that there was a road closure. However, this happened at 11am and several other entertainers coming from the same place were able to make it to the event on time for their rehearsal and slotted time performance. So it was just bad planning and bad preparation that destroyed everything I paid for from Smash Party Entertainment. I had no use for them going on 2 hours later than they were supposed to and because they were not able to rehearse since they showed up in the middle of the event, it was a disorganized mess that closed my bar for 30 minutes and they ended up crashing into a table and knocking a centerpiece over. In addition, their performance lasted about half as long as it was supposed to. I also have emails saying there were supposed to be lights, a lighted head piece and a lighted belt – none of which the entertainment knew anything about.
I expected at the end of the night to have a message from Smash Party Entertainment being very apologetic. Instead I heard nothing and when I called Amy the next day, she was argumentative and had no interest in apologizing or offering any type of refund. When I got upset, because this was not at all what I had paid for and my party was completely disrupted by the timing of their performance – fitting them in 2 hours late and shutting my bar for a half hour – Amy responded by calling me names. She continued on with her unprofessionalism and name calling via email 2 days later.
She refuses to apologize and I’ve given her every opportunity to work through these problems and to make a partial refund. At one point I accepted her offer and then she said no, she changed her mind. If you google this company, they have been accused of running an escort service.
The bottom line is Smash Entertainment is only a middle man for entertainment. You can book all of these acts much cheaper by going directly to the act themselves. There is no advantage to going through Smash Entertainment since the “protection” of a company obviously doesn’t apply based on my experience. When a company’s owner, whose hired entertainment was 100% in the wrong, resorts to name calling instead of being apologetic and trying to resolve the issue – this is not the type of company I would recommend for anyone’s event. They don’t stand behind their contract and don’t try to resolve issues. Again, I could have saved thousands of dollars booking directly with the entertainers, just like you can and I would have been able to deal with them directly, likely avoiding the problems I encountered.
5 Updates & Rebuttals
BillySanDiego
Amy Gottesman is being investiagted
#2Author of original report
Thu, July 17, 2014
Amy Gottesman CEO of Smash Party Enetertainment a home based business is simply the worst! Don't take a chance on all the drama of her entertainment showing up late, her not be reachable and look at how unprofessional she acts.
Report Attachments
Smash CEO
Hewlett,New York,
NY Magazine Regarding Mr Billy Ash
#3REBUTTAL Owner of company
Thu, July 17, 2014
Link to NY Magazine above had a typo
Please see correct link regarding - ' Billy Ash, Internet psychic, felon, scribe '
http://nymag.com/daily/intelligencer/2008/06/internet_psychic_weighs_in_on.html
Report Attachments
BillySanDiego
Deal Facts Amy Gottesman of Smash Party Entertainment, You Are Being Investigated
#4Author of original report
Thu, July 17, 2014
The facts are I hired Amy Gottesman the CEO of Smash Party Entertainment to provide eventertainment for my over $50,000 event. The facts are the entertainment was to be at the venue before 4:15 and didn't arrive until after 7:20p.m. (more than 3 hrs late) I have my contract, proof of payment, e-mails and witness statements for any potienal clients to review. The facts are that Amy did not show up at the event nor was she reachable by phone when her entertainment didn't arrive on time.
The facts are the next day Amy Gottesman started calling me names, sent aggressive e-mails, started posting slanderous lies as you can see by the above reply. I'm her client that paid her to provide entertainment and they didn't show up on time. Instead of Ms. Gottesman dealing with the business problem and the facts, she has turned to being unprofessional, unethical and to the point that our legal team is looking into our options of crimnal charges. I've worked for the same company for 14 years ( Yellow Pages ).
Can you imagine a business owner acting this way about a truthful negative review? Is this something you want to deal with if there is any type of problem? The facts are Amy Gottesman took down her pay per view google ad because of all the negative reviews. I have a screen shot for anyone that would like to view it. The facts are this is NOT the first bad review Smash Party Entertainment recieved, if you google the company she was accused of sending out prostituides to an event. The facts are Ms. Gottesman is running this bussiness from her home (how low budget).
The facts are she will not sign the contract in case you take legal action against her. The facts are the contract is written that if no entertainment shows up you still have to pay her...total scam. Is this the type of person or company you want involved with your party, event or big day? Do you want to be involved with drama, late entertainment and a company that won't address business problems or facts? Do you want to end up having to take legal action with a home based company like Smash Party Entertainment. BUYER BEWARE!
New York,
Amy Gottesman CEO of Smash Party Entertainment is being investigated
#5Consumer Comment
Thu, July 17, 2014
The facts are that I hired Amy Gottesman CEO of Smash Party Entertainment to provide entertainment for my over $50,000 event. I'll be happy to send any Smash Party Entertainment clients a copy of my contract, proof of payment and e-mails showing this company was hired and didn't perform what and when they were suppose to. The facts are the entertainment was over 3 hours late. The facts are Amy Gottesman did not show up at the event nor was she reachable by phone when the entertainment didn't arrive on time. The facts are Amy Gottesman called me names on the phone and in e-mail after the event and handled herself in a very unprofessional manner.
Smash Party Entertainment has had bad reviews in the past and accused of sending prostitudes to events. Look at her yellow page ad review and request her google reviews from google. Ms. Gottesman also took down her bad google pay per click reviews but I'll be happy to send anyone a screen shot oryou can request them from google directly. Smash Party Entertainment is being run from Amy Gottesman home according to the NYTimes(how low budget). Ms. Gottesman is not talking about the facts and is acting very unprofessional and unethical. I'm the client and this company did not preform what and when they were suppose to and Amy Gottesman from her home based bussiness is on the attack.
This is what I had to deal with on the night of my $50,000 event and why you should avoid this company. She will not sign her own contract. She is currently being investigated. She has made all kinds of threats, slanderous replies and lies and I'm a client that just wants the entertainment he paid for to have performed and entrance that he agreed to. I work for the same company for 14years (Yellow Pages). She has made slanderous public replies to my truthful negative review. Think, is this the type of person or company you want involved in your party or special day? BUYER BEWARE!
Smash CEO
Hewlett,New York,
William Billy Ash Inflammatory and Libelous
#6REBUTTAL Owner of company
Wed, July 16, 2014
The review by Mr. William (Billy) Ash about our company (Smash Party Entertainment Inc.) is negative, inflammatory and libelous. His review is part of a campaign to flood social media to extort funds that he is not entitled to. We will not get into details of Mr. Ash’s complaint but we strongly however dispute his assertions and have hard evidence, including emails, phone recordings and witness statements, to refute his false allegations. We will point out that it is our understanding that Mr. Ash among other things is reportedly a convicted felon (in addition to being an Internet psychic). Please see.
http://nymag.com/daily/intelligencer/2008/0/internet_psychic_weighs_in_on.html Smash has had a stellar reputation for over 10 years, and has never been subject to any complaints. Unfortunately we have now crossed paths with a man that has the opposite reputation. Mr. Ash is set on smearing our name unless he gets his money back for a contract that was completed. Attempts to rationally deal and possibly try to settle with him have failed.
In addition you may want to Google Billy Ash, William Ash as well as search on this very website
