- Report: #386070
Complaint Review: Smith Brothers Appliance Repair - Orange California
-
Author Confirmed
Why?
Smith Brothers Appliance Repair
3419 E. Chapman Avenue Orange, 92869 California, U.S.A.
Phone:
714-845.3872
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Smith Brothers Appliance Repair Fictitious Quote and rip off quote fee! Orange California
October 29, 2008
Re: Smith Brothers of Orange, California HUSTLE!
On October 28th Jerry from Smith Brothers arrives at our home to diagnose a heating problem with dual KitchenAid ovens.
Jerry does nothing, no checking, uses no electronic or electrical equipment and makes the decision that the "control board" is the problem by doing nothing more than staring at the ovens and conjours up an estimate of repair for $725.00 and if Jerry does the job he wants $350.00 in advanced.
I say no, the whole experience is suspicious and Jerry seems way less than credible. He charges me $75.00 for his MISINFORMATION and BOGUS analysis of the oven problem and leaves.
A few hours later American Appliance Repair shows up. State license #A-45041, 714.482.5581. Alexander the technician goes right to work. He pulls the dual ovens. Unscrews a multitude amount of screws to remove the panels. Then uses his electronic and electrical equipment to test various components of the ovens. He has also first checked the electrical breaker box to see if the fuse was a problem.
After he does all of his analysis he then advises he is ready to give me a quotation. He writes it up. The amount is $258.59 for parts and labor. I then asked when he could fix the problem. He states that he could fix the ovens at that moment.
He makes the repairs, the ovens work fine and we were not ripped off by American Appliance Repair! Kudos and thanks to Alexander!
Also Smith Brother's State License number is NOT PRINTED on their work order!
My advise is stay away from this company. They are a quick hit hustle company that attempts to stick you with the highest repair price possible whether the actual repair work warrants it or not.
Look for my complaint on "my3cents.com" and contact me if you wish.
I spoke with Thomas at Smith Brothers about the problem. He has been around the block and is very efficient at trying to explain to you how they did a great job and you are at fault. The reason why he answers problems calls is because they get a lot of complaints and he has no conscience about stiffing the consumer.
Stay away and good luck,
Al
Anaheim, California
U.S.A.
Re: Smith Brothers of Orange, California HUSTLE!
On October 28th Jerry from Smith Brothers arrives at our home to diagnose a heating problem with dual KitchenAid ovens.
Jerry does nothing, no checking, uses no electronic or electrical equipment and makes the decision that the "control board" is the problem by doing nothing more than staring at the ovens and conjours up an estimate of repair for $725.00 and if Jerry does the job he wants $350.00 in advanced.
I say no, the whole experience is suspicious and Jerry seems way less than credible. He charges me $75.00 for his MISINFORMATION and BOGUS analysis of the oven problem and leaves.
A few hours later American Appliance Repair shows up. State license #A-45041, 714.482.5581. Alexander the technician goes right to work. He pulls the dual ovens. Unscrews a multitude amount of screws to remove the panels. Then uses his electronic and electrical equipment to test various components of the ovens. He has also first checked the electrical breaker box to see if the fuse was a problem.
After he does all of his analysis he then advises he is ready to give me a quotation. He writes it up. The amount is $258.59 for parts and labor. I then asked when he could fix the problem. He states that he could fix the ovens at that moment.
He makes the repairs, the ovens work fine and we were not ripped off by American Appliance Repair! Kudos and thanks to Alexander!
Also Smith Brother's State License number is NOT PRINTED on their work order!
My advise is stay away from this company. They are a quick hit hustle company that attempts to stick you with the highest repair price possible whether the actual repair work warrants it or not.
Look for my complaint on "my3cents.com" and contact me if you wish.
I spoke with Thomas at Smith Brothers about the problem. He has been around the block and is very efficient at trying to explain to you how they did a great job and you are at fault. The reason why he answers problems calls is because they get a lot of complaints and he has no conscience about stiffing the consumer.
Stay away and good luck,
Al
Anaheim, California
U.S.A.
5 Updates & Rebuttals
Rippedinoc
Anaheim,California,
U.S.A.
Problem Solved!
#2Author of original report
Thu, February 12, 2009
Smith Bros. made a complete refund of the $75.00 service call fee.
Rippedinoc
Anaheim,California,
U.S.A.
Problem Solved!
#3Author of original report
Thu, February 12, 2009
Smith Bros. made a complete refund of the $75.00 service call fee.
Rippedinoc
Anaheim,California,
U.S.A.
Problem Solved!
#4Author of original report
Thu, February 12, 2009
Smith Bros. made a complete refund of the $75.00 service call fee.
Rippedinoc
Anaheim,California,
U.S.A.
Problem Solved!
#5Author of original report
Thu, February 12, 2009
Smith Bros. made a complete refund of the $75.00 service call fee.
Rippedinoc
Anaheim,California,
U.S.A.
Problem Resolved in November 2008
#6Author of original report
Sat, November 15, 2008
NOVEMBER 14, 2008 Thomas, the manager at Smith Brothers Appliance Repair called to discuss the problem and subsequently advised that considering the facts of the situation would be more than happy to refund the $75 service fee. We received a check from Smith's Brothers on Monday November 10, 2008. It hasn't cleared the bank yet, but it is deposited. Thomas took care of the problem as he promised. As a side note there doesn't actually seem to be any owner that is actually named "Smith" involved with this company. They do not have their State license number printed on their receipts and Thomas declined to give it to me when I inquired over the phone. However, I discovered by checking on the internet that their corporate license number is C2639425. They are a corporation developed a few years ago at "Legalzoom.com" and the owner shows as Dimitriy Kolchin, but no Smith. The "Smith" name appears to be totally FICTITIOUS. ADVICE: This trade (APPLIANCE REPAIR) industry unlike other trades, i.e. electricians and carpentars, etc. who will provide a quote for you FOR FREE requires a FEE for giving you a quote to repair your appliance. Yep, that's the rude truth. They may state that the QUOTE IS FREE in their advertisement or even while speaking with you. Well,it is free if YOU USE THEIR SERVICES but if you don't, well, guess what? There will be a fee, anywhere from $50 to $75. So, chose your repair company well, check their license number with the BBB in your area. Ask about FEEs so you are not caught off guard and end up being in an uncomfortable situation. Some of these companies accept credit cards and some don't. So ASK! Don't rely on how good the Yellow Book advertisement looks. The advertisement rarely reflects what you actually get and that is a rule you can apply to almost any advertisement that you hear or see, anywhere, anytime, ever! This will be my last update on this situation. Sincerely, Al B. November 14, 2008
