- Report: #138734
Complaint Review: SMS.ac - San Diego California
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Author Confirmed
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SMS.ac
7770 Regents Road, Suite 113-405, San Diego, 92122 California, U.S.A.
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SMS.ac stole my addresses from email address book and sent fraudulent invitations in my name to every address San Diego California *UPDATE .. SMS.ac challenges itself to provide its customers with an enjoyable customer experience.
EDitor's Comment: Rip-off Report Investigation:
Rip-off Report Investigation is complete: We note that with over 35 million registered members, there are only a mere 15 Rip-off Reports filed on the Company, which is an outstanding record. We commend the Company for asking us to look into these Reports with a sincere effort by the Company to satisfy any customer that might have fallen through the cracks. Not too sure what the problem could be with a money back guarantee?! With 35 million customers, and hundreds of customer service people working at the Company, we would think they would have a lot more complaints, but they don't. We all know how customer service people can be, remember they are human too :-) .
Investigation shows many of the comments made about the Company are ludicrous and were more than likely posted by competitors and should not be taken seriously. ALL BUSINESSES WILL GET COMPLAINTS, BUT HOW THOSE BUSINESSES HANDLE THOSE COMPLAINTS SEPARATES GOOD BUSINESS FROM BAD BUSINESS. As a matter of policy, when Rip-off Report is retained by a business to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual... there are no guarantees as to the final outcome. Our final investigation shows that the company has demonstrated excellent customer satisfaction and has reasonably addressed all outstanding complaints. Anyone may contact me [email protected] with any questions or information. ..Also, the company has set up a special email address for those who may have a special refund request (although the regular refund procedures seem to be exemplary). The address is: [email protected]
CLICK HERE to read more about the company "Setting the record straight"
READ BELOW COMMENTS FROM SMS.ac REGUARDING THE POSTING BELOW...
SMS.ac challenges itself to provide its customers with an enjoyable customer experience. The ability to summarily import an entire address book and communicate immediately with friends and other acquaintances is a functionality that came to fruition as a direct result of requests from SMS.ac users. Once the address book is imported, registrants can take advantage of limited free text [sms] messaging. It's imperative to read the screens prior to importing your address book, as some registering users [as here] haven't done so, resulting in confusion. SMS.ac makes it crystal clear that we will facilitate your sending of the invitations upon registration and that the registrant may choose to invite all, some or none of the contacts in their address book. People registering on SMS.ac do not need to import their address books at time of registration and may choose to do so at a later time. The SMS.ac community makes it easy and fun for millions of people around the world to easily find and communicate with each otheron their mobile phones, or from the Web!
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NOW TO THE ORIGIONAL REPORT THAT WAS FILED
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I was sent an invitation to join their network. It was signed from a friend of mine who did not give send me the invitation. Soon it became obvious that they had invaded my email account and raided my address book, for I soon heard from many friends who were sent fraudulent emails, stating that I had invited them to join. An example of the message they were sent follows: " (my name)is still waiting to hear from you to join their mobile friends network. Guess what? You now have 1 friend that have invited you to their mobile network! These friend are waiting for you to accept (my name) Click the link below to see your friend? photos and accept their invitations"
They are using my name without my permission. This company is scamming people. I hope they can be stopped.
Jeffrey
Topsham, Maine
U.S.A.
Rip-off Report Investigation is complete: We note that with over 35 million registered members, there are only a mere 15 Rip-off Reports filed on the Company, which is an outstanding record. We commend the Company for asking us to look into these Reports with a sincere effort by the Company to satisfy any customer that might have fallen through the cracks. Not too sure what the problem could be with a money back guarantee?! With 35 million customers, and hundreds of customer service people working at the Company, we would think they would have a lot more complaints, but they don't. We all know how customer service people can be, remember they are human too :-) .
Investigation shows many of the comments made about the Company are ludicrous and were more than likely posted by competitors and should not be taken seriously. ALL BUSINESSES WILL GET COMPLAINTS, BUT HOW THOSE BUSINESSES HANDLE THOSE COMPLAINTS SEPARATES GOOD BUSINESS FROM BAD BUSINESS. As a matter of policy, when Rip-off Report is retained by a business to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual... there are no guarantees as to the final outcome. Our final investigation shows that the company has demonstrated excellent customer satisfaction and has reasonably addressed all outstanding complaints. Anyone may contact me [email protected] with any questions or information. ..Also, the company has set up a special email address for those who may have a special refund request (although the regular refund procedures seem to be exemplary). The address is: [email protected]
CLICK HERE to read more about the company "Setting the record straight"
READ BELOW COMMENTS FROM SMS.ac REGUARDING THE POSTING BELOW...
SMS.ac challenges itself to provide its customers with an enjoyable customer experience. The ability to summarily import an entire address book and communicate immediately with friends and other acquaintances is a functionality that came to fruition as a direct result of requests from SMS.ac users. Once the address book is imported, registrants can take advantage of limited free text [sms] messaging. It's imperative to read the screens prior to importing your address book, as some registering users [as here] haven't done so, resulting in confusion. SMS.ac makes it crystal clear that we will facilitate your sending of the invitations upon registration and that the registrant may choose to invite all, some or none of the contacts in their address book. People registering on SMS.ac do not need to import their address books at time of registration and may choose to do so at a later time. The SMS.ac community makes it easy and fun for millions of people around the world to easily find and communicate with each otheron their mobile phones, or from the Web!
=====================
NOW TO THE ORIGIONAL REPORT THAT WAS FILED
=====================
I was sent an invitation to join their network. It was signed from a friend of mine who did not give send me the invitation. Soon it became obvious that they had invaded my email account and raided my address book, for I soon heard from many friends who were sent fraudulent emails, stating that I had invited them to join. An example of the message they were sent follows: " (my name)is still waiting to hear from you to join their mobile friends network. Guess what? You now have 1 friend that have invited you to their mobile network! These friend are waiting for you to accept (my name) Click the link below to see your friend? photos and accept their invitations"
They are using my name without my permission. This company is scamming people. I hope they can be stopped.
Jeffrey
Topsham, Maine
U.S.A.
