- Report: #1247863
Complaint Review: Sony xperia corporation - Laredo Texas
Reported By:
The good old days -
San antonio, Texas, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sony xperia corporation
Laredo, 78045-6622 Texas, USA
Phone:
18667669374
Web:
N/A
Categories:
Business Rating:
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Sony xperia corporation Dont buy Sony. 2nd rate product ,3rd rate customer service Laredo and dominican Rebublic Texas
My son purchased a Sony Xperia, one crack on screen and phone is broken. Fixed it ($300) . 6 months later , he dropped it from 12 iches . Small hairline crack . phone broken. Yet again. ( my iphone has over 20 cracks and still works) Spoke to sony, who "outsources" ( worst word in any language) to the Dominican Republic. After many calls(8) and countless hours on hold requesting a supervisor(3 hrs) and waiting roughly 6-8 weeks , problem not resolved . We paid 30 dollars to send phone to "The repair Center" in Laredo upon the request of the customer service rep we spoke to. They could not give me the status of the repair or lack thereof but simply sent it back, fed ex. That was five weeks ago. Its been lost and according to fed ex , i cannot file a claim to get reimbursed for my sons lost phone. Sony has to file the claim. We three way conferenced call ( fed ex-sony-myself) on 8-7-15. Sony was told by fed ex rep that they needed to file a claim on the lost package . We are now the 12th of august and im being told it has to get approved by management in laredo . Mind you , no one.....not even the sony customer service can call or be transferred to the laredo location. I can not get a time frame of when i will get a call back letting me know they got the approval to file a claim on an item that has been lost for five weeks already. You would think its a no brainer , but i guess sony would need a brain to make such a decision. On a side note: when i spoke with a representative three weeks ago and requested a supervisor call me back , her response was " they are very busy and it could be anywhere from 3-4 weeks." Really?!
