- Report: #1328642
Complaint Review: Special Ops Moving - Denver Colorado
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Special Ops Moving
100 Fillmore Street 5th Floor Denver, 80206 Colorado, USA
Phone:
303-800-3303
Web:
http://www.specialopsmoving.com/
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Special Ops Moving Beware of this company and their unprofessionalism and lies Denver Colorado
To start, they were great. They showed up on time and move all of our furniture out and the movers were very professional. We stored our furniture in their pods for three months thinking everything we going smooth, but when we moved into the new house, that's when everything went downhill FAST!! They first gave us a time of 3-5pm to be at the house to unload. At 4:45pm I received a call that they were still loading the truck. They finally showed up at 7pm...with only 5 of our 7 pods. They then tried to tell me that it took them 10 hours so they charged me for the entire time! How was it 10 hours when you didn't even load all my stuff! I was then informed that they couldn't find our other 2 pods.
It took them 4 days to "locate" the lost furniture, which they also told me were in a pod that was marked "empty." In the meantime, as they were searching for the pods, the lack of communication was unbelievable. I never would get an answer to my phone calls, but instead a text back. They finally found the pods, or what I thought, and delivered. Behold...not all was there! They then had to go back and find the rest. After another few days of no communication, I finally found out it was found. They said that it was loaded on the truck and would be delivered. Three days later, after numerous phone calls, the furniture arrived. All except a few items. Some pieces I can live without, but one crucial piece of furniture was missing.
The chaise lounge cushion to my couch! This basically deems the couch useless, as it is the largest cushion! I called and talked with Leslie about how to get money back from this move from the time, stress, and not all being delivered. She said that she would talk to management and get back to me. That was about 2 weeks ago, and now they won't answer my calls or return my messages. This company is shady and VERY UNPROFESSIONAL!! I am now going about other means to rectify the situation we are in. If I could give ZERO stars, I would, but unfortunately you have to mark one at the least. I do not recommend anyone use this company!!
