- Report: #815390
Complaint Review: Speedway - Roosevelt Park Michigan
Reported By:
Keith -
Muskegon, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Speedway
2797 Henry Roosevelt Park, Michigan, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Speedway Debit Card transaction at the pump ripoff Roosevelt Park, Michigan
As every person does each week, I decided to put some gas in my car so I can run my errands. Deciding to go to Speedway seeing it was most convenient since it was on the way to the location I needed to go to, I made the transaction of $10.03 at the gas pump, figuring that it would be quicker than going inside. Not knowing of my big mistake, I went about and stopped at a few stores and bought only a couple things with no trouble of purchases seeing how I just got paid.
Finally I decide to do a little grocery shopping and at the check-out, attempt to take out $20 in cash.... Trouble. "Insufficient Funds". I rushed home and took a look at my on-line bank statement to find out I had a $125.00 pending purchase at Speedway! I called the Speedway support line only to find out there was a $125.00 deduction for transactions at the pump for debit cards. The worst part was that they told me Visa card holders, the card I used, has a limit of $74 for transactions at the pump and that they can't take care of the transaction, that it was my credit card company that had to deal with it.
After calling my bank on behalf of Visa, I was told that they cannot take care of my problem and that Speedway has to take care of it since it is their computers processing my transaction. I now have to wait 4 days to hopefully get my $125.00 back for a transaction of $10.03, which should have held a limit of $74 seeing how I used a Visa card. So with $13 left to my name and an 1/8 of a tank of gas, I have to get to and from work, buy food and pay bills with what I have left.
Finally I decide to do a little grocery shopping and at the check-out, attempt to take out $20 in cash.... Trouble. "Insufficient Funds". I rushed home and took a look at my on-line bank statement to find out I had a $125.00 pending purchase at Speedway! I called the Speedway support line only to find out there was a $125.00 deduction for transactions at the pump for debit cards. The worst part was that they told me Visa card holders, the card I used, has a limit of $74 for transactions at the pump and that they can't take care of the transaction, that it was my credit card company that had to deal with it.
After calling my bank on behalf of Visa, I was told that they cannot take care of my problem and that Speedway has to take care of it since it is their computers processing my transaction. I now have to wait 4 days to hopefully get my $125.00 back for a transaction of $10.03, which should have held a limit of $74 seeing how I used a Visa card. So with $13 left to my name and an 1/8 of a tank of gas, I have to get to and from work, buy food and pay bills with what I have left.
3 Updates & Rebuttals
TCB
Lima,Ohio,
USA
This happens with all loadable visa cards
#2Consumer Comment
Thu, July 23, 2015
I use my Visa bank card all the time at the pump and never get charged a higher hold than my purchase. In my experience with this is solely w Visa reloadable or gift cards. Or business paycheck cards. First mistake: you only put $10.03 in ur tank when u knew u would need more anyway. Why do people do this? Just fill your tank up for Gods sake.
Flynrider
Phoenix,Arizona,
USA
Correction.
#3Consumer Comment
Fri, December 30, 2011
Ken said : "Using your debit card will trigger this action EVERY time. Consider cash or credit card for this type of purchase. "
That only applies to debit cards transactions at the pump, or if you tell a cashier to process the transaction as "credit". If you use your debit card to pay after you have pumped and specify "debit", there will be no hold and the exact amount of the transaction will post to your bank account.
Ken
Colorado,USA
This is a standard practice with debit cards at ALL gas stations...
#4Consumer Comment
Thu, December 29, 2011
It is a hold on your account to assure them they'll get their money if, after buying the gas, you go elsewhere and overdraw your account.
It is NOT a charge, but a hold back or reservation of the amount you could conceivably purchase from them. $50 was pretty common in the past, before gas prices shot up. You'll get the money credited back to you, less the amount of your purchase.
Using your debit card will trigger this action EVERY time. Consider cash or credit card for this type of purchase.
