- Report: #1147072
Complaint Review: Spray Foam Services LLC - Atlanta Georgia
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Author Not Confirmed
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Spray Foam Services LLC
2300 Peachtree Rd NE #202 Atlanta, 30309 Georgia, USA
Phone:
404-507-6288
Web:
www.1sprayfoam.com
Categories:
Business Rating:
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Spray Foam Services LLC John Hartsfield Sloppy Work, No Documentation, No Receipts, Credit Card Fraud Atlanta Georgia
I authorized Mr. Hartsfield to charge my Credit Card account for 50% of an attic insulation job on April 25th. We had an agreement that I would pay the remaining balance due when the job was completed. To this he agreed. After the crew left my home I noticed that old insulation was left in the attic (he had charged me $400 to remove the old insulation), that an area of the attic that was to be coated with 1-3 inches of foam had no foam applied and the crew had removed all the items from my attic and had not put them back nor had I received any receipt for my down payment.
I decided to wait for Mr. Hartsfield to contact me for the final payment and I would tell him of the unfinished business at that time. After two weeks I became suspicious because he never did contact me. I checked my Credit Card balance and saw that Mr. Hartsfiled had helped himself to the other half of the payment on May 1. This charge to my account was made without my knowledge or my authorization. In fact, I had no intention of paying the second 50% out of this account.
So, today I have an unfinished attic and since Mr. Hartsfield has helped himself to my credit card account, he is paid in full. He also said there was a lifetime warranty on his product and his work that was transferable to the next owner for which I have yet to see any paperwork. And, after repeated requests for a receipt he has yet to provide that as well. In fact I haven't received the first shread of paperwork on this job.
I would say Mr. Hartsfiled would make a good politician. He talks a big show in the sales pitch but plies his own agenda when no one is watching.
I'm not down on foam insulation. I still believe it is a good investment. I was taken in by this charlatan. If you want foam sprayed in your home, don't go patronize John Hartsfield. He'll agree to anything to get the sale but underneath, he is a liar and a crook.
2 Updates & Rebuttals
John Hartsfield
Alpharetta,Georgia,
USA
We went over and above to Satisfy this Customer
#2REBUTTAL Individual responds
Mon, June 27, 2016
This Customer is satisfied. Spray Foam Services has thousands and thousands of satisfied customers in the Metro Atlanta area. In this case, the customer post this while we were attempting to resolve his issues. Cooler heads prevaled and Spray Foam Services went over and beyond to make sure the customer was happy. We continue to be the # 1 Spray Foam Company in the Atlanta area.
Mitch
Kennesaw,Georgia,
Issue Resolved
#3Author of original report
Tue, October 07, 2014
A few weeks after I filed my report against Sprayfoam Services LLC, a gentleman called me from there and asked me to tell him my story. He promised to make everything right. He refunded the money that was taken from my bank account and allowed me to repay it when I was satisfied, in a sense living up to the original agreement. He refunded the money, sent a crew to my home, fixed the areas of concern to my satisfaction afterwhich I wrote a check for the balance. Today I'm happy with my attic insulation. Everything John Hartsfield did, this guy made right.
