- Report: #74071
Complaint Review: Sprint PCS - Internet
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Sprint PCS
www.sprintpcs.com Internet, U.S.A.
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Sprint PCS ripoff Double Charged Me, Then reported to credit bureau false bill Absolutely ridiculous Internet
I bought a phone from Sprint PCS for my husband after Xmas last year. When I purchased the phone (online)Sprint emailed me asking about service for this unit. I emailed back explaining that it was for my husband, gave them his number as reference, and that the unit would be "switched" to this number. Thought that was end of story.
After my husband "switched" his number to the new unit, the bill was sent for total amount of the new unit - of which was already paid. He called Sprint, explained and argued and the charge was dropped. Thought that was the end of the story.
I then got a bill in my name for the service of this unit. When I called Sprint and explained the situation, they needed the credit card number used to look up the transaction. My wallet had been stolen two months previously and I did not have record of the number. They said they would work on it. I did not receive any more bills but then received a collection notice for interest accrued for the service account that was never established. $54.00 When I called to explain they said all that they know is that Sprint is demanding $54.00. This collection has been placed on my credit report.
Absolutely ridiculous.
Diana
San Francisco, California
U.S.A.
After my husband "switched" his number to the new unit, the bill was sent for total amount of the new unit - of which was already paid. He called Sprint, explained and argued and the charge was dropped. Thought that was the end of the story.
I then got a bill in my name for the service of this unit. When I called Sprint and explained the situation, they needed the credit card number used to look up the transaction. My wallet had been stolen two months previously and I did not have record of the number. They said they would work on it. I did not receive any more bills but then received a collection notice for interest accrued for the service account that was never established. $54.00 When I called to explain they said all that they know is that Sprint is demanding $54.00. This collection has been placed on my credit report.
Absolutely ridiculous.
Diana
San Francisco, California
U.S.A.
1 Updates & Rebuttals
Jess
Wichita,Kansas,
U.S.A.
I feel your pain!! They promise great things but you get nothing
#2Consumer Comment
Sun, December 14, 2003
I know what you mean about Sprint PCS. They promise great things but nothing was even close. In the first 3 months my phone was constantly being shut off for no reason. I would call and they would just appoligize and restart the phone. This went on for several months but stopped eventually. My bill then began to sky rocket, even though my phone habbits hadn't changed. It went from around $65 to $140! I paid the bill and the next bill was for about the same. They then shut my phone off and said I owed them about $157. I used my phone for business as well as personal and the few days it was shut off I missed some VERY imprtant phone calls. Much less the embarrasement of your voice mail saying...The customer you are trying to reach is temporarly out of service. I then decided to cancel everything with Sprint. They sent me to a collection agency, and I complained but they are standing strong that I owe them extra money. I now have Verizon, with two phones I am paying $90 a month, every month! Plus the phone works great even outside the city. With Sprint I was on roaming 5 miles outside city limits!
