- Report: #146042
Complaint Review: Sprint PCS - London Kentucky
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Author Confirmed
Why?
Sprint PCS
sprintpcs.com London, 40742 Kentucky, U.S.A.
Phone:
888-211-4727
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Sprint PCS Charged cancellation fee for a second line I never authorized, ripoff. London Kentucky
Several months ago I called Sprint's customer service to report yet another problem with my service and to change my plan to raise my minutes. During the conversation I was told by the rep that I was to receive a free phone which he explained was probably to compensate for the numerous problems I'd had with both the service and the customer service staff.
I questioned if it was higher quality than the one I had because if not, then I had no need for it. He assured me that it was brand new and still in the box. Looking back now I think, "What new phone wouldn't be in it's box?" But anyways, hindsight. He mentioned that I could also use it as another line for "maybe a boyfriend or family member". I specifically told him that I did not want a seperate line and that I only wanted the "free" phone if it was a nicer phone. I was convinced it was and agreed to receive it.
The phone I received was a joke. A joke on me. My phone is equipped with a camera , web access, this phone was a basic model. I mean bottom of the line, flimsy plastic, play toy phone. I called to complain again and was told basically, it was a free phone what did I expect?
When I changed to another carrier I was told I would receive a final bill from Sprint. When that bill came I was charged a fee for both my phone and the "free" one they sent me. See what I didn't realize is that they had changed my plan to a family plan. I had changed my plan that day anyways so I could have more minutes so I never checked my plan.
I paid my bill online. I never sat and looked at the bill I just paid it. Huge mistake, one I won't make again. I am told now that there is nothing that they can do. That it has been too long and the phone that I never activated and the number that I never authorize I have to pay $150 cancellation fee. Bringing my bill to over $300.
I am a single mother and rely on my phone for numerous reasons. I am appalled by my treatment. Outragous fees and a customer service staff that will hang up and put you on hold for rediculous lengths of time. I am a reasonable person and I will, with no qualms, pay for the phone that I used and cancelled but I can not believe that I have to fork out $150 more. Some Family Plan!
Cara
Roseville, California
U.S.A.
I questioned if it was higher quality than the one I had because if not, then I had no need for it. He assured me that it was brand new and still in the box. Looking back now I think, "What new phone wouldn't be in it's box?" But anyways, hindsight. He mentioned that I could also use it as another line for "maybe a boyfriend or family member". I specifically told him that I did not want a seperate line and that I only wanted the "free" phone if it was a nicer phone. I was convinced it was and agreed to receive it.
The phone I received was a joke. A joke on me. My phone is equipped with a camera , web access, this phone was a basic model. I mean bottom of the line, flimsy plastic, play toy phone. I called to complain again and was told basically, it was a free phone what did I expect?
When I changed to another carrier I was told I would receive a final bill from Sprint. When that bill came I was charged a fee for both my phone and the "free" one they sent me. See what I didn't realize is that they had changed my plan to a family plan. I had changed my plan that day anyways so I could have more minutes so I never checked my plan.
I paid my bill online. I never sat and looked at the bill I just paid it. Huge mistake, one I won't make again. I am told now that there is nothing that they can do. That it has been too long and the phone that I never activated and the number that I never authorize I have to pay $150 cancellation fee. Bringing my bill to over $300.
I am a single mother and rely on my phone for numerous reasons. I am appalled by my treatment. Outragous fees and a customer service staff that will hang up and put you on hold for rediculous lengths of time. I am a reasonable person and I will, with no qualms, pay for the phone that I used and cancelled but I can not believe that I have to fork out $150 more. Some Family Plan!
Cara
Roseville, California
U.S.A.
1 Updates & Rebuttals
Nemo
Rock Hill,South Carolina,
U.S.A.
Please read your bill
#2UPDATE Employee
Thu, June 23, 2005
The biggest complain I have about consumers is that you dont read the literature/bills we sent. Sprint Pcs does not send bills/literature for the fun of it. We sent it so that you will have a clear statment of what is on your plan what you are billed for. If you dont take the time out to read the info then how are you suppose to know what's going on. And also whenever a new agreement is added or renewed on your account we automatically sent you out a paper copy of the agreement(detailing the terms and the cxl fee) amd details of the changes made to your account. So to all customer with a spcs account or any kind of acct (bank account, cable, home phone, car loan), please take 5 or 10 minutes per month to review your statments.
