Laura
costa mesa,#2Author of original report
Sun, March 25, 2007
Sprint has not sent me a rebate check for $360. I was depending on that refund to pay my bill. Now I have a bill of $280 which I would have paid had I gotten the refund. They say the refund is not issued by their company therefore are not able to apply it to what I owe. Consumers are taken to court by these Cell Phone companies, but we consumers don't seem to be able to hold the Cell Phone companies accountable. With so much dishonesty going on with these rebate businesses, Why doesn't the Federal Government crack down on them and look at their books?
Laura
costa mesa,#3Author of original report
Fri, November 03, 2006
DEAR UNSUSPECTING CUSTOMERS OF SPRINT. ARE YOU READY TO GET ON THE MERRY-GO-ROUND?
This is the last of my e mails to Sprint and there were many before this. Always the same reply. Consider if you were the customer. I honestly never used the online services. I paid my bill. The Cingular Wireless XXXXX had before, also suddenly went berzerk with excessive charges into the thousands. Those cell towers are horrible and I wonder what harm they can do to our bodies.
Denton says there were no charges for aug -sept billing. it's all piled on the other phone for $100.
NOTICE CUSTOMER SERVICE STATES WE DIDN'T DOWNLOAD ANYTHING AND THE SPRINT STORE SALESPERSON SAID WE'D HAVE TO USE AN ENORMOUS AMOUNT OF THOSE ITEMS TO REACH THAT AMOUNT. LUCKILY IT CAPPED OFF AT $100 BECAUSE OF THE FAIR AND FLEXIBLE PLAN WE HAD.
MAKE SURE PCS VISION IS NEVER ACTIVATED OR YOU WILL BE OVERCHARGED! I NEVER USED IT!
Sprint Customer Service
We did not use Sprint for any PCS Serviuces so how can we be charged for it? Are you saying that it cannot be investigated further or charges taken off? Where do I mail my complaint to Sprint or should I write to the FCC and consider this as my last communication to Sprint. Please provide an address for Sprint Corporate Offices.
Thank you
eeeee and eeeee eeeee
Sprint Customer Solutions
Ashley
Bradenton,#4Consumer Suggestion
Mon, October 30, 2006
How about zero? Never handle complaints over the phone. Always do it in writing. Stay off the phone! You're probably talking to someone in Bangalore, India anyway.(Not that there's anything wrong with that). Write and ask for a detailed, itemized list of charges. Also ask for a detailed explanation of how all billing works. Keep exact, detailed notes, every day of your usage. Don't pay for anything you don't owe. Switch to another company is they won't satisfy you. Cell companies, in my opinion, rely on customers being confused by overly complicated bills. Why can't cell companies sell phone usage as a commodity, like electricity or gasoline?(They can). Exxon isn't doing too bad using the commodity sales method. It is time to end the complicated "plans" and all of their other nonsense. Imagine if you had to buy a "plan" for every electrical appliance in your home. Think how ridiculous that would be. "Hello, yes, power company? Yeah, I just bought a new lamp and a clock radio. Well, I don't know how many minutes per month I'll use them. I guess I will buy a 100 minute plan for the lamp and a 300 minute plan for the clock and I'll see how that works out". You should be able to buy any number of devices and "connect" them to your virtual meter. Then you pay for usage. Simple.