- Report: #831899
Complaint Review: SPRINT - Overland Park Nationwide
Reported By:
Kansasworkers -
Louisburg, Kansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SPRINT
Overland Park, KS Overland Park, Nationwide, United States of America
Phone:
Web:
www.sprint.com
Categories:
Business Rating:
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SPRINT Steven, Hector and Frank ,supervisor from technical support of Sprint's toll free help line SPRINT ADDS BOGUS GEGABYTES TO CUSTOMERS TO PUMP UP BILLS Overland Park, Nationwide
Became new Sprint Customer 1st time, in hopes to save money, from what I paid another service provider. Last night, January 30, 2012, encountered what to believed was a trojan, call Sprint, owner of air time card, 800 toll free number, they put me in touch with Technical Support, Steven explained situation, checked my Sprint, air card log history, shows jumped from 3G to 8 G, (under former service provider 2 1/2 years was a 4G customer, who stayed on one payment plan throughout 2 1/2 years - same rate - never went over 4G),
asked Steve what is going on with my account, Sprint suspends my service, Says OH you went over your credit limit - they issued 300.00 but they allowed 356.00 for overpayment mind you. Steven from Sprint's Technical Support said seen my account, from his end only shows 3G in usage (ah, the same amount I did for 2 1/2 years, with the payment receipts from former company to prove this), When I tell Steven, then why does it show 8G on my end with numerous error messages all over the place, and what do the error msgs numbers mean, he says Emergency just hit, Sprint, not personal, says I will call you back,
3 hours later NO call, today call Sprint AGAIN, this time around get what Sprint calls an Incident No. which Steven, didn't get me, due to Sprint's emergency last night. But Get this - when I called back today, 01/31/12 got trasnferred to Hector,
Technical Support, describe everything happened last night, he looks from his end, Guess what folks, he says Oh you have 8G's of usage now, (now the kicker, remember Sprint said I went over, my credit limit to this bogus G's used scam, well guess what, they then turned around, while SPRINT themselves, turned my system off - or my access, then increased my 3g's to 5'g's - from day before, I'm so angry, Hector said he would put his supervisor Frank, technical support still mind you, Guess what Frank says? by the time I spoke from hector 15 minutes to transfer of his supervisor - frank says I used 12 g's now,
Can someone please tell me, how within one phone call, while your blocked access to your own account mind you, how a person can raise from 3G's to 8G's in 12 hours, then raise from 8G's to 12G's within a phone call, wait I'm not done, here's another kicker, Frank Says Oh but we sent you a TEXT msg January 25th about overage, like a cell phone, People in US - I bought a home based phone set up that plugs into a jack, meaning regular phone, no thrills, not a cell phone, that can receive a text message, why because a regular phone plugged to a wall, doesn't have regular texting capability. RIPOFFS, THIEVES, LIARS - STAY AWAY from their airtime cards, unless you want to deal with this too. God Bless All and SPRINT - see your butt in COURT!!!!
asked Steve what is going on with my account, Sprint suspends my service, Says OH you went over your credit limit - they issued 300.00 but they allowed 356.00 for overpayment mind you. Steven from Sprint's Technical Support said seen my account, from his end only shows 3G in usage (ah, the same amount I did for 2 1/2 years, with the payment receipts from former company to prove this), When I tell Steven, then why does it show 8G on my end with numerous error messages all over the place, and what do the error msgs numbers mean, he says Emergency just hit, Sprint, not personal, says I will call you back,
3 hours later NO call, today call Sprint AGAIN, this time around get what Sprint calls an Incident No. which Steven, didn't get me, due to Sprint's emergency last night. But Get this - when I called back today, 01/31/12 got trasnferred to Hector,
Technical Support, describe everything happened last night, he looks from his end, Guess what folks, he says Oh you have 8G's of usage now, (now the kicker, remember Sprint said I went over, my credit limit to this bogus G's used scam, well guess what, they then turned around, while SPRINT themselves, turned my system off - or my access, then increased my 3g's to 5'g's - from day before, I'm so angry, Hector said he would put his supervisor Frank, technical support still mind you, Guess what Frank says? by the time I spoke from hector 15 minutes to transfer of his supervisor - frank says I used 12 g's now,
Can someone please tell me, how within one phone call, while your blocked access to your own account mind you, how a person can raise from 3G's to 8G's in 12 hours, then raise from 8G's to 12G's within a phone call, wait I'm not done, here's another kicker, Frank Says Oh but we sent you a TEXT msg January 25th about overage, like a cell phone, People in US - I bought a home based phone set up that plugs into a jack, meaning regular phone, no thrills, not a cell phone, that can receive a text message, why because a regular phone plugged to a wall, doesn't have regular texting capability. RIPOFFS, THIEVES, LIARS - STAY AWAY from their airtime cards, unless you want to deal with this too. God Bless All and SPRINT - see your butt in COURT!!!!
3 Updates & Rebuttals
Kansasworkers
Louisburg,Kansas,
United States of America
Corpoate office, straightened this out
#2Author of original report
Sat, February 04, 2012
We thank the Corporate Office, for reviewing our matter, and thank you for the speedy resoultion to our problem.
Kansasworkers
Louisburg,Kansas,
United States of America
Corporate Office Helped Straighten it Out
#3Author of original report
Thu, February 02, 2012
Any problem with this company you may have, always make sure when calling in you get an incident number from the person you're speaking to. Technical Support, refused to give out the phone number for Sprint Corporate Office, so we had to find out, from different department.
Once we spoke to a Corporate officer, with help of Incident No. we were able to receive help and turns out technical support, the people we spoke to directly, misinformed us, were not correct over the matter. Stick with Corporate Offices instead, alot more knowledgeable.
Kansasworkers
Louisburg,Kansas,
United States of America
Corporate Office helped us
#4Author of original report
Thu, February 02, 2012
Later, we were able to speak to a Corporate Officer, from SPRINT, who reviewed our matter, and helped fix our problem. Make sure when calling into SPRINT you get the Incident No. for any problems, makes it so higher offices can see exactly what happened as they look at your account. Anyway, turned out that Technical Support, Frank, indeed, gave us false
information, and they told us. Thank you SPRINT Corporate Office, for what you did. Technical Support didn't even want to give out the number, mind you.
