- Report: #586403
Complaint Review: Spyware Doctor / PC Tools - Internet
Reported By:
madasheck -
Guilford, Connecticut, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Spyware Doctor / PC Tools
Internet, United States of America
Phone:
Web:
www.pctools.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Spyware Doctor / PC Tools Automatic renewal, almost impossible to cancel, Internet
After reading glowing reports about PC Tools' Spyware Doctor on PC World's website, I paid for a one-year (I thought) subscription for 29 dollars. Finding that removing spyware with this program seriously messed up other needed applications, I uninstalled it and forgot it. Good riddance, but not a great financial loss....
Almost one year later, I received an email notifying me that I had signed up for automatic renewal of my Spyware Doctor subscription via my credit card. Whoops, that info was well hidden when I made the purchase, but shame on me for not being vigilant enough.
Now the fun began. I followed the directions to cancel the automatic renewal from within my license profile and found the needed link to be broken. After entering the website multiple times I finally managed to change to "manual renewal". Then I noticed very small print saying that if I did not cancel more than 27 da. before the automatic renewal , I would have to cancel by email. Another dozen links and I managed to send off an email. (The notice of automatic renewal of course did not arrive until after the 27 da. limit. Hmmm..)
I will never deal with PC Tools again and hope the renewal goes through. Very deceptive tactics. Stay far away from this company.
Almost one year later, I received an email notifying me that I had signed up for automatic renewal of my Spyware Doctor subscription via my credit card. Whoops, that info was well hidden when I made the purchase, but shame on me for not being vigilant enough.
Now the fun began. I followed the directions to cancel the automatic renewal from within my license profile and found the needed link to be broken. After entering the website multiple times I finally managed to change to "manual renewal". Then I noticed very small print saying that if I did not cancel more than 27 da. before the automatic renewal , I would have to cancel by email. Another dozen links and I managed to send off an email. (The notice of automatic renewal of course did not arrive until after the 27 da. limit. Hmmm..)
I will never deal with PC Tools again and hope the renewal goes through. Very deceptive tactics. Stay far away from this company.
