- Report: #769267
Complaint Review: Stamps.com - Internet
Reported By:
EconomicUser -
San Diego, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Stamps.com
Internet, United States of America
Phone:
Web:
www.stamps.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stamps.com Customer "Un-Care" Internet
I cannot express how disappointed i am in Stamps.com right now. I just tried to cancel my account (which i was not able to do via email or online) and was told by their "Customer Care Team Specialist" (aka "sales retention staff") that instead of cancelling my $17.99 account, i could downgrade to a NEW "Basic Plan" at just $9.95 . I asked why i was not previously made aware of this option or why i could not find it on the web and was told by the "Customer Care" agent that since "it was JUST adopted", the Basic Plan is not posted on their website just yet. Well, its very interesting/telling to see blogs written well over 2 years ago that stamps.com has had the Basic Plan /$9.95 pricing plan in place for a long time and this is simply their "Customer Un-Caring" way of customer retention.
Furthermore, they also told me that if i wanted a credit on my postage account that i'd have to wait 13 months to get a refund... putting the blame on the repayment cycle from USPS. Although the postage may have been paid to the USPS, this is complete HORSE HOCKEY that they will not immediately refund my money if i cancel my account.
As a CFO of MULTIPLE companies, i can tell you that any non-government company has the ability to "hold in reserves" money for refunds and can and SHOULD refund IMMEDIATELY - so as to not create the bad-will that Stamps.com is creating for itself.
Shame of Stamps.com's "Customer Un-Care" strategy!!!
Furthermore, they also told me that if i wanted a credit on my postage account that i'd have to wait 13 months to get a refund... putting the blame on the repayment cycle from USPS. Although the postage may have been paid to the USPS, this is complete HORSE HOCKEY that they will not immediately refund my money if i cancel my account.
As a CFO of MULTIPLE companies, i can tell you that any non-government company has the ability to "hold in reserves" money for refunds and can and SHOULD refund IMMEDIATELY - so as to not create the bad-will that Stamps.com is creating for itself.
Shame of Stamps.com's "Customer Un-Care" strategy!!!
