- Report: #1090515
Complaint Review: Staples Inc - Silverdale Washington
-
Author Not Confirmed
Why?
Staples Inc
2850 Northwest Bucklin Hill Rd Silverdale, 98383 Washington, USA
Phone:
(360) 307-0777
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Staples Inc / Federal Warranty Refused to Refund $250 "Refundable" warranty Silverdale Washington
This story concerns my troublesome experience with Staples Inc. They refused to pay back my $250 "refundable" three-year warranty I purchased with a $500 HP laptop on August 29th 2010 at their location in Silverdale, WA. I did not use my warranty, in spite of having a large crack in my screen that keeps getting larger for over a year and overheating issues with my laptop for over a year and a half. The reason I did not claim the warranty was that I figured that I would be better off putting the $250 towards a new laptop once the three years were up.
Federal Warranty serviced Staples in this issue, and is the company I communicated with over the phone for this warranty. The company has said that my warranty "expired" on 9/29/2013. This is due to some 30-day expiration date after the warranty expires -- in other words, I have to file the claim within 30 days of the warranty expiring on the refund I receive on something I bought and never used.
In other words, my claim drops from $250 to $0 in just one day. I would have never purchased the warranty if I knew of such an unreasonable 30-day window that I would have in three years to claim my $250.
1 Updates & Rebuttals
Ken
Colorado,What does your written warranty agreement say about this?
#2Consumer Comment
Wed, October 09, 2013
I'll bet it's spelled out in the agreement...right? Oh wait, you threw that away, also rightt?
If so, how is this a Ripoff by them?
