Starr's cars & trucks, inc.
Painesville,#2REBUTTAL Owner of company
Mon, April 01, 2013
I regret that a complaint has been filed against Starrs Cars on this website. Since all complaints are taken seriously, I will reply to the allegations being made against my company. First, I believe the report filed is completely false and has NO basis in truth.
Starrs Cars has NEVER in it's 15 years in business refused to provide a receipt to a customer for a cash payment or deposit. We would not be in business if we refused to provide receipts to our cusomers for cash transactions!
Secondly, we do not take advantage of the elderly. A large portion of our business is from referrals through family and friends that have purchased from Starrs Cars. I am curious to know why the author suggested that her mother come here to purchase a vehicle. Perhaps it was because she had heard we have a good reputation!
Lastly, I want proof of the police report that was filed when we called them to have the customer removed or when the customer went to the police after leaving Starrs Cars. There has never been any law enforcement officer in my office claiming we took $500 from a customer and refused to give it back or provide a receipt for the cash.
I find it VERY suspect that there is absolutley no documentation or proof of any of the allegations in this complaint.