- Report: #1308761
Complaint Review: Stone and Patio Professionals - Manalapan New Jersey
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Stone and Patio Professionals
267 route 33 Manalapan, 07726 New Jersey, USA
Phone:
7342 7921492
Web:
www.spprosnj.com
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Stone and Patio Professionals Charles Szarawarski This company lied and ripped me off. Manalapan New Jersey
STONE AND PATIO PROFESSIONALS - MANAPALAN NEW JERSEY
THEY PLAYED ME FOR 6 WEEKS. FINISHED MY PATIO AND TOOK MY MONEY, AND THEN THE PROJECT5 FAILED TOWNSHIP BY NOT BUILDING THE PATIO STEPS TO CODE.
I ASKED CHARLES TO COME BACK AND CORRECT THE MISTAKES AND HE GAVE ME EVERY EXCUSE IN THE BOOK AND FOR SIX WEEKS NEVER CAME BACK. I HAD TO HIRE AN OUTSIDE COMPANY TO COME AND FIX HIS MESS.
THIS COMPANY LIED, DID NOT ANSWER PHONE CALLS AND LEFT ME WITH A MESS. WHAT A NIGHTMARE.
IF YOU WANT PAVER WORK DONE I HIGHLY RECOMMEND YOU FIND SOMEONE ELSE.
2 Updates & Rebuttals
anonymous
New Jersey,USA
Check with Department of Consumer Affairs...
#2Consumer Comment
Mon, August 22, 2016
Charles gave me an estimate for work I wanted to have performed before the summer. He was a very smooth talker as well as a gentleman until I signed a contract and gave a 10% deposit. I was then treated with the worst customer service.
The work was scheduled to start a little over a month after we had signed the contract. On the scheduled date, nobody showed up. I did not hear from Charles, a representitive, or anyone from the company. I contacted the company and was told the date was delayed due to weather (there was no heavy rain during this time period). I didn't buy the reason, but giving them the benefit of the doubt, they rescheduled for another future date and I agreed.
Needless to say, the second date was a no show, and again without any communication from him or his company. I had called the following day and was told they were behind schedule and the work would start in two weeks. At this point, I told them I wanted to cancel for lack of communication or respect for my time. The company schedules, reschedules, and push back dates without consulting the customer. Charles called me immediately because I wanted to cancel. I told him future dates conflicted with my schedule and I wanted my deposit back. His reply was there are no refunds because I am breaking the contract. I don't see how I am breaking the contract when his company did not show twice (both start dates were scheduled by him) and didn't even bother to call.
It is now 3 1/2 months after I have given Charles my deposit and I still have not been given a refund of my deposit.
I learned two valuable lessons from my encounter with Charles:
- Do not take advice from one website **H***A******.com**
- Visit other websites **Yelp.com** to view other reviews
There are very good contractors out there, unfortunately Charles is not one of them.
ManalapanCustomer
manalapan,New Jersey,
USA
False Allegations!!!
#3REBUTTAL Owner of company
Thu, June 09, 2016
At Stone and Patio Pros we take reviews very seriously. We strive for customer satisfaction and want to make sure all customers are happy with our projects. As For all our great reviews out their this is proof. The above Customer Barry Shain at 24 Whirlway Drive in Manalapan is making false alligations due to a dispute we had with him. I will not get into the details as we do not want to embarrass him. We go out of our way to make sure every job is done to your satisfacion and our quality is the best out their.
