- Report: #1386102
Complaint Review: Straight Talk - Nationwide
Reported By:
Ubugme -
Fayetteville, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Straight Talk
Nationwide, USA
Phone:
1-877-430-2355
Web:
straighttalk.com
Categories:
Business Rating:
(0)
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Straight Talk Limiting data, ST changed their service about 6 months ago and now the service is third-world quality! Puts text messages through over and over again from the same person or company,sending a message thru 7,8, even 10 times!! even reached into my text history and took a message I sent months ago and re-sent it three times!!! Nationwide
Straight Talk cell service company has always had fairly good service with only a few issues up until December of 2016.
They went from using Sprint towers to using AT&T towers, and went to using LTE service ,and service has gone down the toilet! Where I used to have good signal, now I have spotty connectivity.
Signal drops constantly, calling is a crap shoot at best!!
Because of spotty connections, whenever a text is sent to my phone and the signal is in and out, they will send the message over and over again!!
I get multiple, identical texts from the same person or company. Today, I got my text offer from Subway 7 times!!
This is by far, not the first or even the fifth time that's happened!!
I also got a frantic phone call from my brother today, 7/17/2017, because ST reached into my text history and re-sent him a message from 4 months ago when I was in trouble and needed his help!! He has Trac-Phone and has to pay for every text and every minute on a call!! I clean out my inbox every couple months and that particular message was deleted a long time ago!!
Oh, and the message I am referring to above? I sent that as a group message to my brother AND my sister. She LITERALLY just called me wondering what was wrong. Unbelievable!! That message was from 4-5 months ago!!
Seriously, as soon as I can afford it, I am switching carriers!!!
1 Updates & Rebuttals
TF01
Florida,USA
Straight Talk Limiting data, ST changed their service about 6 months ago and now the service is third-world quality! Puts text messages through over and over again from the same person or company,send
#2UPDATE Employee
Tue, July 18, 2017
Hi Ubugme,
I work with Straight Talk Wireless and I have read your post in this blog. We deeply apologize for the inconvenience you have gone through with your service. I understand you’re aware that we are on all four major networks in the US. We consider this an advantage because customers will be able to choose what’s best for them. However, I regret to know that this has been one of the causes of your concern. Rest assured that we will be looking into this and work on ways that will make it most convenient on your end. I strongly suggest that we continue troubleshooting your phone to better understand the issue. This way, we will be able to fix the problem. I am also surprised about the text messages because we don’t have access to our customer’s inbox, outbox, drafts or even sent messages. We also don’t have access to your contact list. The more reason I am eager to resolve your concern. Please allow us to help you. Contact us through chat at http://bit.ly/2gQCmUz so that we can troubleshoot your phone. Thanks.
Mellannie
Straight Talk Wireless
