Report: #1084881

Complaint Review: Studiopros.com - Los Angeles California

2 Updates & Rebuttals

Reported By:

Arthur - SaN Diego, California,

Submitted:

Updated:

Author Not Confirmed

Why?

Studiopros.com

PO Box 515381 #33880 Los Angeles, 90051 California, USA

Web:

http://studiopros.com

Categories:

Unusual Rip-Off

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Studiopros.com StudioproDrumtracks4uhttp://studiopros.com Scam, unprofessional, and extreme rude, stay away Los Angeles California

*REBUTTAL Owner of company: The project has been cancelled and refunded in full prior to this report.

*Author of original report: NOT True at all

Report Attachments

Here is the email proof on the email promise she mad me, if you want more proof let me know

I contact Studios Pros Via Email, sending them a Contact request about a Nylon Guitar recording I had, for a song which I was remixing, and I came in contact with Kelly Bumford, she assured me that they could get the track recorded as I wanted and deliver it no later than 48 hours, so The email was sent on 9/10/13, and the files was sent over on 9/11/13

After sending the filed I did contact Kelly Bumford and she assured me 100% that the files will be delivered to me no later than 9/13/13, and they work with the best of the best, and I have nothing to worry about.

So Friday 9/13/13 came, and I did not hear a word or any email from these people, so I started contacting them several time, so after 6 hours wait Kelly Bumford contacted me, and told me that the recordings was not going to get delivered on time, and it would be aonther 48 hours late, in fact this is the email she sent me on Friday night late, :

Hi Art,

Just wanted to let you know we'll have this for you Sunday evening. I wanted to get the best player for the project, I apologize if that caused any issue.

Thanks

Keeley

________

So she assured me that Sunday I would have the files, 100%, so I told me than on monday we are shooting the video, and there is noway she can do this again, so she made sure that this would not happen again, ever !

Sunday came, no files, no contact, no email, I left them a dozen of voicemails, sent them many emails, no reply what so ever, I was all in dark,

Monday monday morning I called them again, and talked to Kelly Bumford, and Kati O'Toole, extreme RUDE People, which telling they do not have the recording and they will refund my money, no appoligies, nothing, extreme rude, and unprofessional.

I have been in music business for over 25 years, and I have never dealt with any company so unprofessional, rude, so I started digging furthur about who they really are, and what they do, and unfortunatly what I came up with was not nice, I am soon setting up a blog, revaling everything about these people, and their fake company, so all the great artists out there, do not fall in to the trap as I did,

These people they are not who the claim to be, the info on their site is all fake, and they are fake, they are just bunch of unprofessional girls runing a very weak, poor site, to get people money, if you want professional result go some place else, you will not be happy with these people I will gurantee you that, they are fake, liars, scam artists, nothing else.

I am very dissappointed and will open a PAYPAL dispute to get my money back,

SAVE YOUR VALUABLE TIME MONEY, STAY AWAY FROM THESE PEOPPLE,

Click Here to read other Ripoff Reports on Studiopros.com

2 Updates & Rebuttals

Arthur

SaN Diego,
California,

NOT True at all

#2Author of original report

Wed, September 18, 2013

Then the correct business conduct would have been, I had sent you the original track and you told us that you can do it,

so instead of saying yes, or assuming that you can do it, you should have sent my file to couple of your players, and then answered my email afterwards, what you did was nothing other than bad business, and unprofessionalism, nothing else, I can think of, maybe this will teach you a lesson or two

Studio Pros, INC.

Los Angeles,
California,

The project has been cancelled and refunded in full prior to this report.

#3REBUTTAL Owner of company

Tue, September 17, 2013

Hi Art T****,

We are sorry to see that you are unhappy with our service.

We have already recorded two songs for you in the past, that you really liked. It's very sad for us to lose a repeating customer such as yourself.

We had tried to send your guitar project to 3 of our guitarists, but all of them told us that the track is impossible to reproduce according to your instructions. We have cancelled the project and the refund has been given in full prior to this complaint via paypal.

The paypal refund transaction ID is: 2FH68904T4414711B

We have processed the refund on 9/16 and according to paypal, it will be cleared by 9/19.

Here are the original instructions sent by Art Tawanghar to our musicians:

"The original Track is matched to the tempo mentioned above, it is EXTREME urgent that it is a 100% exact as the Original, match, anything less than the original 100% match WILL be rejected, and not accepted, When we mention 100% match means with every single detail and note which is pretty obvious on the original track, so the file you would be sending is 1 track Chords, 1 track melody in 44.1 24bit, again exact match is everything here, the files I have provided separate tracks, start all provided tracks at one exact location and they should all match, I have even provided the click track for your convenience, but we can not emphasize enough on the 100% match.

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