- Report: #612661
Complaint Review: Stuffedsafari.com - Internet Internet
Reported By:
Dukester2000 -
Hollywood, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Stuffedsafari.com
Internet, Internet, United States of America
Phone:
Web:
www.stuffedsafari.com
Categories:
Business Rating:
(0)
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Stuffedsafari.com Doesnt deliver, doesn't tell you, pretends that its a mistake , Internet
Both I, and my aunt, on seperate occasions, had this happen:
You order a product from stuffedsafari.com. The site doesn't say that an item is out of stock. It just lets you order and then says your order is "processing." So you wait...and wait...and then when you call to see where your item is, they say "Oh gee, that item is out of stock, we were supposed to send you a notcie of backorder, sorry that we didn't do that..."
They will refund yoru money--but when you've missed an important event when you needed what you ordered as a gift, it still sucks. For an online company to be so careless and derelict and flippant in their delivery policy is just unacceptable.
If it was a one-time thing, I'd understand. But my aunt informed me that she had ordered from them months previous to me, and had the exact same thing happen.
If you want your item to arrive...don't order from stuffedsafari.com.
2 Updates & Rebuttals
Rubykiss555
Norfolk,Virginia,
United States of America
Stuffedsafari.com is NOT A FRAUD.
#2Consumer Comment
Mon, September 06, 2010
| People are quick to jump on a site when the only thing they have to judge them by is the bad. It is a SHAME that no where online is there a good review on this company. Why? No one takes the time to report when they successfully receive an order, only when they do not! I recently placed an order with them on the weekend, read these reports and got nervous and wrote. I IMMEDIATELY received a response from Shannon herself, ON Labor Day, that she is sorry for the concern and is hand-packing it herself even though it is a holiday to avoid any further worry. Don't judge this site by a few bad reports! More need to take the time to report the good, and not just the occasional slip. If you're reading this considering ordering, I highly suggest you do! They're a family ran company and deserve all they can get. Give them a chance! |
Shannon
Chatham,Illinois,
United States of America
A Note of Apology From Stuffed Safari
#3REBUTTAL Owner of company
Wed, August 04, 2010
My name is Shannon; I am one of the owners of Stuffed Safari. I was made aware recently of your post here by one of our customers; let me start by offering my sincerest apologies for the experience you had with our company.
You didn't mention any specific details that would help me try to locate your order to see exactly what happened, but as a mom, I can agree that being short a gift for an important event does indeed stink.
We try to make a good guess of what amount of inventory we are going to need, and order accordingly. As a small, U.S. based, family owned company, we don't dropship like a lot of other companies out there - if you walk into our retail store, you will actually see thousands and thousands of stuffed animals (the local kids call it 'stuffed heaven' - lol). Unfortunately, the darnedest things can completely throw our estimates off and put an item on a short backorder. For instance, for the last couple of weeks, we haven't been able to keep unicorns in...little did we know there was going to be one in 'Despicable Me'. And the cartoon 'Phineas and Ferb' completely obliterated our supply of plush platypus. A Discovery Channel Special on sharks or octopus can catch us off guard.
When we have an item goes out of stock, we do send backorders and always offer our customers multiple options as an alternative to the backorder; I am now personally handling them and hand sending each of them to assure they are done properly and that your situation doesn't happen again. Our backorders are also almost always for a very short period of time - usually less than a week and a half or so. You are correct when you stated that it was careless if there was a backorder and you were not aware of it; I can assure you our intentions were not flippant, but I sincerely apologize for any carelessness on our part. Every effort is being made to make sure a situation like this does not happen again.
I would be happy to have the opportunity to remedy this to your satisfaction and win back your business; please feel free to call me at 866-534-6604 and I will be happy to address any of your concerns. You didn't mention any of your aunt's issues or specifics, but please pass this same message along to her; she is also most welcome to call me and I will be most happy to look into her order.
