- Report: #204838
Complaint Review: Sultry Hair - Aurora Nevarez - Anaheim California
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Sultry Hair - Aurora Nevarez
P.O. Box 128 Anaheim, 92815 California, U.S.A.
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Sultry Hair - Aurora Nevarez Ripoff Dishonest Cheat No Response! Anaheim California
I sent an email "NUMEROUS" of times to Aurora stating that I was shorted on a purchase I made through her site....but she has not responded to-date whatsoever! See my last email message to her below:
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Date: Thu, 13 Jul 2006 09:10:39 -0700 (PDT)
From: "Dwana P" View Contact Details Add Mobile Alert
Subject: Purchased Hair Goods
To: [email protected]
Hello Aurora,
I've sent an email from your site stating that I am missing 5 pre-tipped hair strands from my recent order online to you. I am a stylist here in Houston and my client paid to receive 200 strands of the pre-tipped hair, and she is very upset with me that she is lacking a balance of 5 that was not included in your delivery. I know sometime we make human errors, but I have no way of contacting you via phone other than email to try and solve this small problem.
I would greatly appreciate if if you would please contact me back on how soon we can recieve the balance of 5 strands that was shorted in the first initial order. This is my second online request for help in the matter. I look forward to your response soon. Thank you for your time.
Dee
Houston, Texas
U.S.A.
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Date: Thu, 13 Jul 2006 09:10:39 -0700 (PDT)
From: "Dwana P" View Contact Details Add Mobile Alert
Subject: Purchased Hair Goods
To: [email protected]
Hello Aurora,
I've sent an email from your site stating that I am missing 5 pre-tipped hair strands from my recent order online to you. I am a stylist here in Houston and my client paid to receive 200 strands of the pre-tipped hair, and she is very upset with me that she is lacking a balance of 5 that was not included in your delivery. I know sometime we make human errors, but I have no way of contacting you via phone other than email to try and solve this small problem.
I would greatly appreciate if if you would please contact me back on how soon we can recieve the balance of 5 strands that was shorted in the first initial order. This is my second online request for help in the matter. I look forward to your response soon. Thank you for your time.
Dee
Houston, Texas
U.S.A.
1 Updates & Rebuttals
Aurora
Atwood,California,
U.S.A.
Complaint Addressed.
#2REBUTTAL Owner of company
Fri, July 06, 2007
Dear Dwana: Thank you for notifying us that you have not received the goods that you ordered. We regret that this has occurred; however, we cannot find your name or such order number in our system. Maybe it is a mistake on your part and have filed a complaint against the wrong company or maybe it is a mistake on our part. We are more than willing to resolve this situation if you contact us and give us your full name and order number, as we cannot find you in our database. If I may assist you, please contact me at [email protected]. Sincerely, Aurora
