- Report: #318193
Complaint Review: SULTRY HAIR - Yorba Linda California
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SULTRY HAIR
www.sultryhair.com Yorba Linda, California, U.S.A.
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SULTRY HAIR AURORA NEVEREZ! LIAR NEVER RECEIVED ORDER AND NO ANSWER, Yorba Linda California
Man, I wish I had found this website before I even ordered!! I have gone through the same treatment as all the complaints and it has been one month since I paid. I first found Sultry Hair on ebay where i won and i received my order in 4 days. That was then! She promised that the hair would be here in 5 days international shipping and I had a big function here and one month later, no tracking number! Every week I get a reply that the order has been sent 'yesterday'!! I have been so patient coz she really has nice hair and things sometime happen, but when you get no answers to you emails thats just not right. I just want my 2 skin base closures or my hard earned money back!!!! It can't be that difficult. As I have repeated in my emails to Ms. Nevarez, I don't mean no trouble, I just want my hair that I paid for!!!
Annie
Helsinki
Finland
Annie
Helsinki
Finland
1 Updates & Rebuttals
Aurora
Atwood,California,
U.S.A.
Order delayed by customs and has been delivered.
#2UPDATE Employee
Wed, June 11, 2008
Dear Annie: Thank you for notifying us that you have not received the goods that you ordered . We regret that this has occurred and have identified the reason for the delay. Since your order was shipped internationally (Finland) it has to pass customs. Sometimes delivery can be delayed by customs and that is what happened in your case. We appreciate your business and apologize for any inconvenience that this delay may have caused. You are a valued customer, and we are committed to providing you with the best service possible. If I may assist you any further, please contact me at [email protected]. Thank you again for bringing these matters to our attention. Sincerely, Marie Sultryhair.com [email protected]
