Aurora
Atwood,#2UPDATE Employee
Mon, November 17, 2008
Hello Femia Pittman, We would also like to add that IT IS in fact our policy to notify the customer of a back order and we do so via email or phone. So I do not understand your assusations against our company. We informed your of the status of your order. We have copies of the emails we sent you notifying you of your order status and order shipment, as well as other live chat prompts and email correspondences we sent you regarding your order. Warm Regrds, Aurora [email protected]
Aurora
Atwood,#3UPDATE Employee
Mon, November 17, 2008
Dear Femia Pittman: You have not even contacted us regarding your order once you received it, so we are totally caught off guard by all your statements and accusations. We also do not even have a employee by that name. Nevertheless, we are more than willing to rectify this situation. Please contact us and we will gladly resolve the issues you may have with our products. Your patronage is important to us, and we are glad you continue to give us opportunities to serve you. You are a valued customer, and we are committed to providing you with the best service possible. If I may assist you any further, please contact me at [email protected]. Thank you again for bringing these matters to our attention. Sincerely, Aurora Sultryhair.com [email protected]