- Report: #1152055
Complaint Review: Super Star Car Wash - Phoenix Arizona
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Author Not Confirmed
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Super Star Car Wash
1740 n. 67th ave Phoenix, 85035 Arizona, USA
Phone:
623.535.4615
Web:
www.superstarcarwash.com
Categories:
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Super Star Car Wash FRAUD ALERT WILL KEEP CHARGING YOUR CARD AND NEVER STOP Phoenix Arizona
In Feb. a guy came to my car and said there was a special for $6.95 for a full month. I asked, "What's the catch?" He said there wasn't one. I should have known....
These people started charging my card $16.95 every month there after. When I called, 623.925.8090, it goes straight to voicemail, I left two messages a week for 6 weeks to no avail. So I hunted around and found the fax number and sent them a fax requesting a refund and stop charging my card.
I was contacted by Rebecca who said she would give me a refund for one month and anything else would be via gift card. I explained that I do not want their services and again asked for a refund as I did my due diligence and more and also have not used their services so a gift card is unacceptable. She charged that her manager had to talk to me, I agreed. She then said manager is in a "meeting". I asked how long and she replied, "All day" I asked when I should expect a return call and she said today or tomorrow. Well, that ofcourse tomorrow came. I gave them two days after that and I began calling the number that Rebecca had called me from and ofcourse they refused to take my calls. After another month of being dodged, low and behold my card is charged $16.95 again.
I called again and this time first thing in the morning. A rude, heavy accented, charleton named Yessinia took my call. She sure was a peach. She specifically said, "We will not refund or stop charging your card!" I asked her to repeat herself for clarity and then told her she was being recorded. She got very angry and told me to go to my bank. She went on to tell me she would make a note on my account to keep charging my card and specifically said they would lie to the bank and say I used their service. I was so shocked. I am so glad for low level, uneducated, girls who think they can be rude and steal hard working people's money for services NOT RENDERED! Once I learned this company is a scam I started taking precautions. I recorded you Yessinia. You said all of that on tape and I will give it to my bank! DO NOT USE YOUR CREDIT CARD AT SUPERSTAR CARWASH. They are theives!
