Complaint Review: Swapalease - Cincinnati Ohio

Swapalease.com (SAL) pays Cincinnati BBB (BBB) for services. BBB sayes their ratings are not based on receiving payment but is the outcome of a multifactor system they employ to generate ratings. Key BBB employes are: Leslie Kish, Chris Haylay; Vicki Torok.

My experience with SAL is they cannot be trusted to leep their promises; such as: (1) There is one charge ($300) for top advertising until your vehicle sells/transfers. (2) We will screen all prospective buyers and only present qualifed buyers to you. (3) You will receive only the top level advertising (Platinum) until your car sells/transfers. All lies. You connot trust Swapalease!

My experience with the BBB started with trust but that quickly eroded. They administratively closed my case after SAL offed to return my $300. Made no difference to the BBB what was promised. Don't trust the BBB!

Aubrey Woodroof

PLEASE.....DO NOT put ANY stock in the BBB or their PHONEY "ratings". A business gets a "rating" by PURCHASING it! Check out bbbroundup.com or enter bbbscam into the youtube search. Slimeball businesses will cite their phoney rating while continuing to scam customers. They then hide behind the BBB when they get caught in their scam. Remember, no matter what you've heard, the BBB has nothing to do with any government body. Anybody can buy a phoney rating and many in the Sleazy American Car Business do. The BBB is an acknowledged scam and the BBB carries absolutely NO CREDIBILITY in the legitimate business community!

It is hard to concieve Swapalease.com with an A+ BBB rating when so many complaints have been filed and many have not reached resolution. What is going on with the BBB?

The service issues that prompted my postings concerning Swapalease.com have been fully resolved. I commend Swapalease for taking the necessary actions to resolve my service complaints.

Marcus: There are several matters here we need to shed a great, big spotlight on. At the outset, NEVER, EVER get involved in a CAR FLEASE. There are numerous reasons why but simply remember, in a CAR FLEASE, somebody gets sheared...that somebody is YOU! Its a very bad deal which NO family financial advisor haS EVER recommended. Lets take a look at a few other points in this aspect of the Sleazy American Car Business. If you were to sell a house, you would pay the agent AFTER they did their work and NOT BEFORE. If this place has so-o-o-o many people interested in your FLEASE, then they could wait until after the deal is done. What would be the problem? After all, they have so-o-o-o many interested customers beating down the doors? Marcus, do you get paid IN-ADVANCE where you work??? Notice long and hard how this individual responded to you. Did he/she attempt to explain their side of the story or did they use the old BBB SNOW JOB tactic? Lets take a look at the BBB. The BBB has an enormous self publicity campaign designed to SNOW the public into thinking they are some type of government agency and are so concerned about you the consumer. They will tell you they are not a government agency but continue to call themselves "the bureau" just like the FBI does. Why not call themselves the "Better Business Association"? The BBB provides you with alot of excess and often times useless information so that you are "SNOWED" into thinking they really are consumer oriented, which as you will see, is far from it! This "accredidation" spoken of is absolutely WORTHLESS. The BBB "accredidation" is a bought and sold commodity in the same way a slimeball politician sells jobs or some off shore operation sells fake diplomas. Any business can buy one. Isn't it interesting how BBB gets CAUGHT in their own con-game? They tell you such and such business is an "accredited" member but out of the other side of their mouth they will tell you "as a matter of policy, the 'Bureau' does not ENDORSE any business". If the BBB says the business is so-o-o honest, full of integrity, never in trouble etc, etc, etc, why won't they endorse it? Why? Because BBB knows FULL WELL this "accreditation" stuff is nothing but pure industrial strength B. S.! Maybe you remember Bill Heard Chevrolet. Bogus Billy was in trouble with every state attorney general in every state in which his schlock operation was located. He was also a BBB MEMBER!!! Only after the State of Georgia sued Bogus Billy for repeated and continued fraud and deception, did the BBB decide to ncancel his "membership". By the way, Bogus Billy went out of business NOT because of the economy but because of the $50 Million Georgia lawsuit and because GMAC pulled the plug due to his financial irregularities, largely in connection with their floor plan agreement. The BBB is a favorite tool of the slimeballs in the Sleazy American Car Business. I can tell you right now the dealers who have "accredidation" who have a history of phoney add-on fees, spot delivery scam, running phoney going out of business sales etc, etc, etc. I would be very, very suspicious of any business which hides behind the BBB and their PURCHASED ACCREDIDATION rather than address the clear cut issues of fraud/deception. The BBB is not responsive to you complaint because this business is a customer. They paid for this phoney accredidation and the BBB wants their BUSINESS RELATIONSHIP to continue. Why not take this up with the news media? As for my terminology here as the "Sleazy American Car Business"...everybody knows the reputation of far too many people involved in this field of retail. In our case, we were involved as a supplier to many in that profession and it was standard operating procedure they would pay cash, no checks, no credit. There are some people in the business who are the exception however. When you find them, do business with them for life!!!

Swapalease.com has been a Better Business Bureau Accredited Business since 2001 and maintains an A+ rating the highest rating possible with the Better Business Bureau. This rating takes into account any and all complaints by consumers. To maintain BBB Accreditation, Swapalease.com must meet certain standards, including a commitment to make a good faith effort to resolve any consumer complaints. Testimonials from our satisfied customers are added to our site daily. To view what recent Swapalease.com users had to say about out service, visit http://www.swapalease.com/help_files/generalTestimonials.asp. We are confident in our products and services and our commitment to our clients. In fact, to further prove our commitment, mention this report and receive $50 off your listing or a complementary upgrade. Our entire team at Swapalease.com is looking forward to earning your trust by providing excellent service and support with your lease transfer. To receive this special offer or for more information about Swapalease.com, please call 1 800-SWAP-NOW or e-mail us at [email protected]. We are here to assist you with any questions or concerns you may have. Special note: Swapalease.com does not support lease transfers without your leasing company's knowledge or the sub-leasing of your leased vehicle. Swapalease.com is the world's largest lease marketplace and the pioneer in online lease transfers. We have been in business for ten years and look forward to continuing to exceed our clients' expectations in the future. Please visit www.swapalease.com or call us at 1 800-SWAP-NOW for more information.

The BBB administratively closed my complaint. That is what the BBB does when a company stonewalls on a BBB compliant. Swapalease continues to refuse to fix their wrongs in this case. Swapalease still refuses to answer how the terms for my listing can have a higher monthly payment now than when I first listed the car 5 months ago.