- Report: #1388177
Complaint Review: Synchrony Bank - Internet
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Author Not Confirmed
Why?
Synchrony Bank
Internet, USA
Phone:
866-396-8245
Web:
synchhronybank.com
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Business Rating:
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Synchrony Bank Unhelpful, overcharging! Internet
Synchrony Bank is very unprofessional and has shrewd practices. They are a credit card company that does not always send a statement each month. I forgot to pay my bill which I regret and they ended up charging me a late fee. A agreed to pay but I informed them that they didn't send me my statement for the end Of The month making it easy for me to forget my payment. They then agreed to send me my statement but lied and did not send me my statement the next month. I still paid my bill, however they claimed they did not receive it through the automated system because the bank account information I used was incorrect but I don't understand why it still processed and accepted my transaction if the information was incorrect!
So they call my phone off the hook to inform me of yet another late payment. So I speak to a real customer service rep (both were unprofessional and it really upset me) and I agree to pay above and beyond the full amount with a debit card. I know I made some mistakes and forgot to pay my bill but Synchrony Bank has some bad business practices! I have another credit card just like this one and I have NO problems paying them on time. They are very honest and professional. But not Stinkrony! I want to pay my bill off as soon as possible so I can close my account! No one should do business with them! Duane Chicago, IL
