Kevin
Cocoa,#2Consumer Suggestion
Wed, January 24, 2007
Yeah it sucks, i have t-mobile but you have to be really stern with them, t-mobile will give you anything you ask for, specially if your a high paying customer, i have the old promotional 45.99 plan for a thousand minutes and i get unlimited txt for 10 bucks, hard to believe i just got this like 2 weeks ago when they dont offer this plan anymore, i got it because i pay way over 100 bucks a month for there service, you have to be stern and tell them what to do, dont just talk to a rep talk to a call center manager not just a customer rep, and plus all phone calls are monitored and recorded say ask for a voice recording of the conversation and like the other guy says, it will show automatically when you call, every single time
Steven
Youngstown,#3Consumer Suggestion
Sat, December 16, 2006
If you called in then if a rep accesses your account it will automatically populate a footprint with their id info and that would back up what your saying. so if they do not see that then you will not get a credit. so pay the charge and get over it. and no i am in no way employed by t-mobile but i have friends who are