Complaint Review: T-Mobile - Los Angeles California

Hi Everyone,

I know I am not the only one with this problem. Getting charged for texting even when you do not want it or us it. They will not block it for you as they say it is part of there billing system, They will now no longer give you a credit for unwanted messages and have just raised the prices of texting again. I talked to Don M #1049790 today who is supposed to be a big manager, but was the rudest person I have ever talked to at T-Mobile to date.

T- Mobile should not be able to charge people who do not subscribe to text messaging. If you text someone anyway then you should be charged. But you should not be charged for solicitors or wrong numbers or people who think it is funny to text you even when you have asked the hundreds of times not to. I have signed my phone up to not be solicited but I still get them.

Do you know if say a Million customers who do not want text messaging (Do not want to receive it or send it) receive 3 unwanted texts a month T-Mobile makes $450000 a month off of Innocent peoples hard earned money. That is if it is only 1 Million people with just 3 unwanted texts per month, Which I think those numbers are Conservative DO THE MATH. They bring up the point that they have to still receive it through there serve well I know with all the technology out there that they could easily put a block on your phone except for the free texts they send you. This is there reasoning behind charging you even though you do not want the service.

http://www.ucan.org/blog/telecommunications/wireless/t_mobile_customers_can_cancel_their_contract_without_penalty_due_to_increased_text_message_fees

Here is the article where there CEO states they will cancel contracts with no cancellation fees.

Just like we told you, T-Mobile customers can cancel their cellphone contract without paying an early termination fee, but this time, T-Mobile itself actually made a public statement saying so!

"Customers may terminate their contract without incurring an ETF soon after receiving their notification of the pricing change," T-Mobile spokesbot Peter Dobrow told RCR Wireless News.

It ain't some sort of sneaky consumer scam, it's actual contract law. Materially adverse changes to contract terms mean the contract can be canceled. Now don't all run out and get the iPhone at once. BEN POPKEN

ETF can be waived over increased texting fee.

I tried to cancel mine all day as I am tired of them ripping me off. Of course they would not and said that the time had lapsed on the cancellation. Here is the article that discredits that.

T-Mobile customers can cancel their contract without penalty due to increased text message fees

Posted May 15th, 2007 by brandonEffective June 1st, T-Mobile's text message rates will increase from $0.10 to $0.15 per message. Consumer advocacy groups like UCAN maintain that such changes constitute a materially adverse affect to a wireless customer's contract, thereby allowing the customer to terminate his/her contract without penalty as provided by standard contract law and the cell phone company's terms and conditions (except Cingular). T-Mobile has acknowledged this publicly. As reported by www.consumerist.org, T-Mobile spokesman Peter Dobrow told RCR Wireless News that, " Customers may terminate their contract without incurring an ETF soon after receiving their notification of the pricing change."

T-Mobile's materially adverse clause in its terms and conditions says that, unless notified otherwise, customers have 14 days to cancel their contract without penalty due to a materially adverse contract change. But be careful. Cell phone companies don't enforce material adverse clauses uniformly, and a lot depends on the customer service rep you talk to. T-Mobile's clause also states that you accept the changes by using your service. While this should not apply to the 14 day window, you may end up with a nasty sales rep bent on keeping you as a customer. If you know for sure you want to get out of your contract, call T-Mobile on June 1st from a landline phone and don't use your cell phone untill your contract is cancelled. This is the T-Mobile notice:

On June 1, 2007, the charge to send a picture, video, or multimedia

message (MMS) to a US wireless number from the US or Canada, and the charge to receive an MMS message from a US wireless number while you are in the US or Canada, will decrease from 25 to 15 per message.*

The same day, the charge (a) to send a text or instant message (SMS) to a US wireless number from the US or Canada, and (b) to receive an SMS message (including a scheduled alert) from within or outside the US

while you are in the US or Canada, will increase from 10 to 15 per message.* If you subscribe to a monthly messaging bundle, then each of these rate changes will apply to MMS and SMS messages in excess of your

monthly allotment.** All per-message and messaging bundle charges are subject to applicable taxes.

I sent a email and a fax to Robert Dotson. Email [email protected] Fax (813)351-4100 I suggest everyone else does the same right away. If they know we will not stand for it and that we will ban together to stop it, Maybe they might just stop being scammers.

I am also thinking of starting a class action suit against them.

Here is the letter I sent to Robert Dotson CEO today:

6-13-2007

Dear Robert Dotson, CEO

This is Charles and Stephanie . We have been complaining for over a year since February of 2006 about being charged for unwanted text charges. My wife and I do not subscribe to texting and do not want to either. We do not want to be nickeled and dimmed for random incoming text from solicitors or wrong numbers or just people texting. I am well assure you are aware of so many complaints from your CUSTOMERS THAT DO NOT LIKE IT. I understand that T-Mobile uses this for billing, upgrades and etc. BUT T-MOBILE FOUND A WAY NOT TO CHARGE PEOPLE FOR RECEIVING THOSE TEXTS. YOU ARE THE CEO, JUST CHANGE THE WAY YOU BILL, AND CHARGE THOSE WHO SEND TEXT MESSAGES AND NOT THOSE RECEIVING MESSAGES. as simple as that.

Now we just received our bill statement on 6-12-2007 and noticed the price increase. Called up to complain again. Well a year ago your customer service in handling the situation of dissatisfied customers, told us that they would give us text credits and when those ran out we could call back up to get some more. NOW, THEY SAY THAT CAN'T DO THAT ANYMORE. Now we do not get that many text messages but WE ARE NOT WILLING TO PAY FOR SOMETHING WE DID NOT WANT. YOU ( T-MOBILE) CAN CONTROL THIS. T-MOBILE AND CUSTOMER SERVICE ACT LIKE THERE IS NOTHING YOU CAN DO. ---- JUST DO THE RIGHT THING----- Why make your customers unhappy. They choose you, why be sneaky , in the fine print , JUST BE UPFRONT. THE WORLD IS UPSIDE DOWN AS IT IS. JUST MONEY HUNGRY AND SCREW PEOPLE OVER IN THE FINE PRINT. That is a fine way to live in this world. HEY, BE THE GOOD GUYS. PEOPLE WILL RECOGNIZE THAT.

As for nickle and diming your customers. How do we know that you don't have a subliterary company or just giving out phone numbers to solicitors or just random texting so YOUR CUSTOMERS ARE CHARGED THESE SMALL FEES. Sure, was .10 cents and now .15 cents is that much, BUT SAY 1 MILLION OF YOUR CUSTOMERS GET 3 unwanted TEXTS A MONTH AT .15 cents THAT IS $450000.00 A MONTH , $5.4 MILLION A YEAR. Well that is great for T-MOBILE BUT NOT FAIR TO YOUR LOYAL CUSTOMERS.

LOOK OUT FOR YOUR LOYAL CUSTOMER!!! We are giving you money as it is. And we are repeat customers. All of us. Don't just try and screw more money out of us if it is not something we don't want.

Now moving on regarding the cancellation period. For the change to .15 cents. We have our bill for march to April and there is NO NOTICE ON OUR BILL. Also reading on the web by consumer advocates, canceling didn't truly start until June 1st with a 14 day window.

Well I am ASKING you do the right thing and either NOT CHARGE US FOR INCOMING TEXT

or TO CANCEL MY SERVICE in which you offered as a company. THE FINE PRINT IS B.S.

EITHER STAND BEHIND YOUR COMPANY TO SERVE YOUR CUSTOMERS (because we,the customers, are paying your salaries)

OR

FOR WHAT THE COMPANY OFFER CUSTOMERS TO CANCEL WITHOUT THE RUN-A-ROUND fine print.

Please e-mail and respond to this so we can resolve any and all issues.

A Loyal but Dissatisfied Customer.

THANK YOU,

GIVE YOUR ACCOUNT #

IF YOU WOULD LIKE TO JOIN A CLASS ACTION SUIT PLEASE LET ME KNOW!!!!!

Remember is more than just an extra $0.45 to $1 it is about a mis-justice and big company's making money off of innocent people that work hard for there money. With the prices going up such as gas peoples budget is getting tighter and tighter and they are stealing. The only reason they are getting away with it is because to many people just think is just a small mistake in T-Mobiles favor and they can not be bothered. if you add it up they are making Millions off of you and everyone. Stop being a victim and fight back.

I do not agree with stupid law suits but this is pure steeling just think of the older people on a really strict budget who are just trying to call their kids. It could be your parent!!!!!

Stephanie

Las Vegas, Nevada

U.S.A.

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