- Report: #458165
Complaint Review: T-Mobile - Nationwide
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T-Mobile
www.t-mobile.com Nationwide, U.S.A.
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T-Mobile Gave me an incorrect cancellation date then is trying to charge me for early cancellation and report be to a credit Agency Reading Internet
I would like to report T-Mobile for giving out incorrect information and then turning around and claiming that information was not given. I cancelled my service with them to switch to AT&T since the reception was so bad on the date I was told my 2 year contract ended, (this is after being with T-Mobile for 9 years), then I seen a charge on my automatic online payment that was not mine. Spoke to a representative and was told that is was incorrectly charged to my account and that they would stop my auto pay and credit my account and that I should receive a bill for $9.98. I then received a bill in the mail for $224.84 stating that I terminated my contract early. I spoke with 3 different individuals to finally get my bill down to $44.74. I then received another bill a week later for the original $224.84 that was due upon receipt or I would be sent to a collection agency. I then had to call T-Mobile again which they stated that the amount due was $44.74 but they wanted me to pay over the phone immediately to stop collection process. I told them I would send a check when I received the correct bill and was not going to give them credit card information over the phone due to the fact I never received a correct bill.
L Gehman
Kenhorst PA
L gehman
Kenhorst, Pennsylvania
U.S.A.
L Gehman
Kenhorst PA
L gehman
Kenhorst, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Acidpop5
Dalton,Georgia,
U.S.A.
Wait....
#2UPDATE Employee
Mon, June 08, 2009
Even though it sounds like it took some trouble on your part it does seem that we corrected the problem. The reason the bill came out after the billing had been corrected was simply a mistake in the system printing before the account was corrected. I hate that you had to deal with the situation but I don't understand at this point how we are ripping you off. We do advise you to make a payment. We do this because its our job to warn you that the computer system can pick up your account after a cancellation and turn you in for collections. We don't want that and neither do you. Once that happens, we can't help you with the account anymore. I know you probably felt that you were being threatened and I'm sorry about that but there is no nice way of saying that the system is going to automatically pick up this account if not paid and ruin your credit. If nothing else, you don't get a surprise 6 months down the road while house hunting and find you have a 45.00 collections account.
