Alton
Round Rock,#2Consumer Suggestion
Sun, September 28, 2003
Please note that I DID submit info stating that everything thing had been rectified. It is not my fault it took this web site 11 hours to post my update.
Alton
Round Rock,#3Consumer Suggestion
Sun, September 28, 2003
Please note that I DID submit info stating that everything thing had been rectified. It is not my fault it took this web site 11 hours to post my update.
Alton
Round Rock,#4Consumer Suggestion
Sun, September 28, 2003
Please note that I DID submit info stating that everything thing had been rectified. It is not my fault it took this web site 11 hours to post my update.
Alton
Round Rock,#5Consumer Suggestion
Sun, September 28, 2003
Please note that I DID submit info stating that everything thing had been rectified. It is not my fault it took this web site 11 hours to post my update.
Nicole
Madison,#6Consumer Comment
Sat, September 27, 2003
I saw your post on CH, and even responded. I noticed that you posted an update there.You said that they made everything right! Why not here? It's not too kind to complain about a company and then when they DO do the right thing, to not update. Come on...be fair!
Alton
Round Rock,#7Author of original report
Fri, September 26, 2003
Well, I have GOOD NEWS to report! Thanks to another e-mail to T-Mobile, they have finally seen the light and have decided to honor the commitment made by their representative. I have received the following: "Thank you for taking the time to contact T-Mobile. We can understand your frustration and we do apologize for any miscommunication or inconvenience that this issue may be causing you. We have as a courtesy applied a credit for $100.00 for the rebate and the $50.00 credit as promised to you by the dealer. The activation fee has already been credited to your account. Again, we do apologize for any inconveniences. If you have any other comments, questions, or concerns, please feel free to contact us. Thank you for choosing T-Mobile." What was in my last e-mail, you ask? I sent them a copy of what I had posted on this web site and Clark Howard's web site (along with links to the web pages) and let them know that there were a lot more consumer web sites I would be searching out to post my complaint. I guess they determined it would be cheaper to honor a commitment than to risk losing other business. Anyway, I am happy with the actual phone service so far, and assuming that there are no other issues like this raised in the future, I very well may renew with T-Mobile when my contract is up. I just expect to be treated fairly.