- Report: #329252
Complaint Review: Tahiti Tan - JJ - Lehi Utah
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Tahiti Tan - JJ
785 E 200 S Lehi, 84043 Utah, U.S.A.
Phone:
801-768-1533
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Tahiti Tan - JJ I purchased a buy 10 get 10 free but would not honor it unless I bought 10 more. Lehi Utah
I purchased a buy 10 get 10 free pass on 3/6/08 from Monica. Apparently Monica did not "follow the proper procedure" and when it was time for me to redeem the 10 free, this company would not honor them. Monica messed up the purchase - which is obviously a training issue not a customer issue. When I spoke to the owner about this he said that I would have to make another purchase to receive the 10 free. This is like someone going to the grocery store, buying a dozen donuts, getting home and realizing that you only have 6 of them, going back to the store and the owner telling you that you would have to purchase 6 more to get the 6 you didn't receive when you bought the donuts.
This is a completely dishonest business practice and if JJ can't train his employees to follow procedure, perhaps he shouldn't be in business. He since fired this employee since she obvously wasn't trained properly but is taking out his frustration on his customers. Obviously, customer service was not in his training manual either. Buyer beware of Tahiti Tan!!!
Ab258
Lehi, Utah
U.S.A.
This is a completely dishonest business practice and if JJ can't train his employees to follow procedure, perhaps he shouldn't be in business. He since fired this employee since she obvously wasn't trained properly but is taking out his frustration on his customers. Obviously, customer service was not in his training manual either. Buyer beware of Tahiti Tan!!!
Ab258
Lehi, Utah
U.S.A.
1 Updates & Rebuttals
Monica
american fork,Utah,
United States of America
Thank u, whoever u r
#2UPDATE EX-employee responds
Tue, August 30, 2011
So this is Monica whoever this is and just to clear my name I always followed company procedures thats why i worked there for 4 years. How can you mess up a buy 10 get 10 free? If i sold you the 10 pass then you would get the 10 free...correct? Right..so im pretty sure thats idiot proof and as far as j.j goes he was scandalous..he ripped off numerous customers with their pass by shutting all of the tahiti tans down..not something i could control so before my name gets thrown under the bus for "not following company procedures" id like to throw out there that any moron can sell a 10 pass..if you didnt get ur 10 free in pretty sure that ain't my fault. But thanks for the nice comment i get to read 3 years later...awesome!! Feel free to email me and let me know who this is or how i supposedly messed this one up! [email protected]
