I am a longstanding customer with Tara Skincare, in California. The transactions were always perfect. I ordered a product on 9/04/2017, today is 9/30/2017. No product, they can't be reached. I have called numerous times, I have sent numerous emails, they are unreadable. I see the online complaints for them. I seem to be one of many, all have the same problem. They are still taking your money if you order, but no products , or contacts happen. Since I am a longstanding customer they have my personal information! What happened to this company. I do know that when they originally started years ago the company was a small co. From China, I don't know if it changed hands since then.