FriscoSteve
Frisco,#2Consumer Comment
Wed, October 19, 2011
I recently purchased training materials from John Lane, and after 2-3 weeks of determining if the business I was learning was something I wanted to do, I decided to contact the company TaxSaleLists.com and request my money back from their guarantee. I was treated with utmost professionalism and given instructions on how and where to send back the materials.
Upon doing so, I again contacted their Customer Service department, and I was advised of an approximate 4 week timeline, allowing their shippers to verify if the material was in pristine condition. The person I worked with, Mary, was understanding and was always prompt within 24 hours getting back to me on my occasional check-ins.
I received my full 100% refund almost 4 weeks to the day from when I sent it back. I did not incur any fees since I was within the 30 day money back guarantee. I can not say enough kind things about the promtness, professionalism, and understanding I was shown.
I would recommend this company to anyone seeking an opportunity in this field. Because the opportunity was not right for me does not make it a bad endeavor. Every person's circumstances are different.