- Report: #1284159
Complaint Review: TBS factoring service llc - Kansas city Missouri
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Author Confirmed
Why?
TBS factoring service llc
Kansas city, 64121-0513 Missouri, USA
Phone:
8002077661
Web:
P.O. box 210513
Categories:
Business Rating:
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TBS factoring service Oklahoma city Oklahoma
Weeks ago i factored two loads to TBS FACTORING out of Oklahoma City Oklahoma. . The amount was for 4199 .. three days later I was still not paid I was set up on achieve which if I get it in by 1 their time I get paid next day.. I called explaining I hadn't got paid and I needed fuel and had been waiting and had a driver out on the road .. they said it was a glitch on their part and nobody got paid yet and they would issue a advance, I said no I will wait because personal preference I don't like taking advances.. they then informed me they had already issued one even though I said no and they couldn't stop it .. I recieved the amount 4199... the next day or so I recieved another 4199 due to their glitchy systems..
it was undertsood I would have to pay it back which was fine but when I go to pay it back they charged me their usual 5 percent factoring fee ... here I am paying back their mistake that they paid me twice and I get charged to give the money back to them it's ridiculous and wrong and I will never use their service again .. I talked to a operations manager and she said basically screw you ..so I said ok I'm your boss you didn't get paid when I was suppose to pay you and your behind because of me but I accidently pay you twice when I finally do pay you but your gonna have to pay it back but Im gonna take 400 bucks from your part of the check as well as you paying me back .. DOES THAT EVEN FREAKN MAKE SENSE !! She continuedto deny that's what it actually was and made excuse all around because they are crooks .. from now on they will recieve what I owe back to them in a check so they can't make up some bull crap
2 Updates & Rebuttals
Still disappointed
#2Author of original report
Sat, September 24, 2016
This is not the first time someone has complained about this company for this reason . The thing about truckers are we are all connected and talk and share and unfortunately for tbs this complaint has been brought to attention more than once along with other complaints for various reasons . I'm sorry it'll never happen again sounds good on paper or in this case the Internet but in the long run nothing is ever changed
Representative
Oklahoma City,Oklahoma,
United States of America
Our Apologies
#3REBUTTAL Owner of company
Thu, September 22, 2016
On behalf of TBS, please accept my apologies for the unacceptable customer service you received from one of our managers. All of us at TBS pride ourselves on going the extra mile to provide exemplary service to each of our customers. You did not receive the service you deserve. Please be assured that this type of situation will never happen again.
Thank you for bringing it to our attention, and if there are any other issues that need to be addressed now or in the future, please don’t hesitate to contact me personally.
Sr. Vice President
TBS Factoring Service LLC
