- Report: #532614
Complaint Review: Tech Pro Warranty Inc - New York New York
Reported By:
Mike -
Saybrook, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tech Pro Warranty Inc
350 5th Avenue, Suite 3304 New York, 10118 New York, United States of America
Phone:
800-317-0754 x1750
Web:
http://www.techprowarranty.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Tech Pro Warranty Inc Crazy 4 Digital, Best Stop Plasma, Digital Kings, I&R Management , Next Step Plasma, Shop Digital Online, ShopDigitalOnline, Tech Pro Inc, Tech Pro Warranty,TechPro Warranty, Inc. ,World Class Plasma. Will not uphold warranty, no call backs, hangs up phone on you or leaves you on hold for 15 to 20 minutes. New York, New York
BBB says: Processed 93 complaints, 42 no response, 48 unpursuable.
Many many many phone calls, put on hold, hung up on, never call back. Finaly got ahold of someone, sent a fax in with estimate. No response for weeks.
Many phone calls, put on hold, hung up on, finally got Henry 1-800-317-0754@extension 1750. He said the tv was only worth $900 and wasn't worth the 1300 repair bill, they would find a replacement and get back to me. No response for weeks. I found their web site to send an email, but it was returned as a bad address.
I called back and finally got ahold of someone again. He said it wasnt worth $1300 and they would need to find a replacement TV. I called back in a couple of weeks and was finally put through to Henry @ extension 1750. First he wanted to send me a Samsung 58" plasma, I got the model number and checked it out. He then wanted $400 from me for the swap or to send me $900 and call it quits. It was either that or wait until next tuesday when he would get another shipment of refurbrished tv's in..? I called back on Wed Dec 2nd and finally got through to Henry.
They didn't have a sony, but they would replace with a Samsung 61' DLP mod. HL61A650. I checked out the model and called back to agree with the replacement. He said he would get it in and ship to me. I then asked to be reimbursed for the $118.50 and he said that was my problem. I said that it wasn an in home warranty. He said that it was up to me take care of the investigation or determination of the problem. I asked how it was an in home warranty when I had to pay to get someone here. He said just a minute and put me on hold.
The line went dead a few minutes later. Now whenever I call his extension, it clicks and then I get a dial tone.
