- Report: #1373033
Complaint Review: Teleflora Florists Flowers - Internet
Reported By:
Chris -
Chicago, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Teleflora Florists Flowers
Internet, USA
Phone:
tel:(800)835-3356
Web:
www.teleflora.com
Categories:
Business Rating:
(0)
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Teleflora Florists Flowers TELEFLORA STEALS PAYMENT & DOES NOT DELIVER GOODS! WON'T ANSWER PHONE! Internet
Mother's Day flowers!! Teleflora charged me $160.00 for an arrangement for my mother with three balloons & chocolates.
Took my money (all $160.00 IN ADVANCE) and forwarded the ordre to a "member" florist after taking a hefty commission for their zero labor handling. The florist promptly delivered shixxy flowers and did not include the high priced, high margin additional items including balloons and chocolates.
I immediately called Teleflora's Screw the Customer Hotline. Telefora's version of United's We don't care about you even lmore than United" Customer Abuse Line.
Unfortunately, Teleflora does not care at all how long you wait on hold because they are busy. What the genius that runs customer service doesnt get is that anyone that has a complaint that has to wait raging on hold, they lose approximately 300 prospective customers to that one angry past sale that will tell everyone of their friends anad anyone that will listen to how little Teleflora cares about anything other than getting your money and then nothing else matters.
After waiting 30 minutes, the first call/time, I got a foreign call center that of course promptly spent another 30 minutes before not only telling me they couldnt help at all but their supervisor WASN"T AVAILABLE! SO I asked to be transferred to an english speaking american supervisor, and they put me back in the same bs que that I had already waited 30 minutes! ON HOLD!
To make a long story shorter, I called back a second and third time. The foreign call center Indian Girl had teh gall to put me into a dead end recording instead of transferring me at all! AFTER WAITING ON HOLD ANOTHER 42 minutes!
By the third time I am in a RAGE, get an Indian man that I refuse to tell the complaint because I know from the SOP and protocol from the last two strikeouts that they cannot help and I need a Supervisor. AN AMERICAN SUPERVISOR!
The Indian man tells me that there is no supervisor available because the complaint que is too long and he cannot help me!
Hopefully the President of Teleflora sees this and gets fired like Munoz should have for being the idiot that doesnt understand how critical the Teleflora call center is to customer return sales.
It was simple. Deliver the goods or refund the sale. Either the CEO or his COO are sooo stupid they do nto understand the value of or rather the customer loss value of on hold seconds when customers are wronged.
They obviously DO NOT CARE. JUST LIKE UNITED. The only difference is that Teleflora doesnt feel the pain UNITED did in teh market and forever in the Public EYE.
Fortunately, ROR gives the Consumer a voice to reveal the abuses of Teleflora and post why consumers should never use brokers and go direct.
US executives will slowly understand that the shitty service intrinsically delivered by all foreign call centers and/or CSR's that don't speak clear English will continue to cost their corporations their greatest and most valuable asset. Their REVENUE that is only available through satisfied customers which no one that waits on hold for longer than 4 rings will be satisfied.
The saddest part is that between my corporation, wife and myself we purchased over a dozen arrangements and spent over $ 1,500.00 today.
Fool me once, shame on you, Fool me twice, shame on me.. I only suffer abuse one time and then I tell all my friends and all use it for my company presentations when I speak to thousands.
