- Report: #727004
Complaint Review: teleflora.com - los angeles Internet
Reported By:
kathi.casey -
la verne, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
teleflora.com
los angeles, Internet, United States of America
Phone:
800-835-3356
Web:
http://teleflora.com
Categories:
Business Rating:
(0)
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teleflora.com FALSE ADVERTISING - DELIVERIES los angeles, Internet
TELEFLORA Web site FALSELY advertises SAME-DAY delivery if ordered before noon (on a Sat.) - NO disclaimers. I ordered on 5/7 at 9:35 a.m., but received an impersonal email on 5/8 morning (Mother's Day) indicating they could not deliver and asking for an alternative delivery date. This was for MOTHER'S DAY!
I called Customer Service, but the rep just kept repeating there was nothing they could do. I asked to speak with a manager... she offered to deliver on an alternate date or cancel the order. I opted to cancel the order.
There is NO reason not to honor their boldly advertised same-day policy, since there were NO disclaimers. I would not have ordered if there had been a disclaimer, since this was a Mother's Day gift delivery! Furthermore, this order was to be delivered in a state capital city - not an obscure location with limited florists!
I called Customer Service, but the rep just kept repeating there was nothing they could do. I asked to speak with a manager... she offered to deliver on an alternate date or cancel the order. I opted to cancel the order.
There is NO reason not to honor their boldly advertised same-day policy, since there were NO disclaimers. I would not have ordered if there had been a disclaimer, since this was a Mother's Day gift delivery! Furthermore, this order was to be delivered in a state capital city - not an obscure location with limited florists!
