- Report: #292245
Complaint Review: Telepacifc Communications - Los Angeles California
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Telepacifc Communications
515 South Flower St 47th Floor Los Angeles, 90071-2201 California, U.S.A.
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Telepacifc Communications Unethical, bait & switch, unprofessional, completely clueless and unable to provide the minimum of customer service Los Angeles California
This telecommunications company is absolutely the worst of the worst. They have absolutely no scruples or professionlism. They took an order for new service froma part-time admin employee and NEVER required or sent a contract, howver insisting that we do have one. The sales rep Claude Trusty submitted a bid proposal with hidden columns show that we weren't ruly getting what they promised (T-1's) only partial T-1's. We only discovered this complete bait and switch when our IT vendor researched our slowdown problems. Telepacific has refused to correct the problem or provided anything resembling the originally propsed service and currently has the unmitigated gaul to try and charge us for early termination! As we are a nonprofit, we qualified for the California Teleconnect Fund, Telepacific never informed us of this, nor assisted with receiving it. I am still waititng to receive an accounting of how they are applying our credit due.
Tracy
Concord, California
U.S.A.
Tracy
Concord, California
U.S.A.
3 Updates & Rebuttals
TelePacific Communications
Los Angeles,California,
United States of America
Unusual Situation and Our Apologies
#2UPDATE Employee
Fri, August 10, 2012
TelePacific regrets and accepts responsibility for any negative customer experience. The issue described is unusual.
We have several internal processes that would prevent any service installation from proceeding without a signed contract from an authorized company representative and bandwidth allocations would be expressly stated therein. If services were delivered according to contract specifications and terminated prior to the contract end, unfortunately, early termination fees apply.
501 (3)(c) non-profits granted California Teleconnect Fund approval are entitled to a direct subsidy of their telecom services from the State of California. These funds are applied directly to a customers bill. We apologize if there was a lack of communication regarding the availability of this grant.
LindaD
United States of AmericaThe Complaint is Bogus
#3Consumer Comment
Tue, March 29, 2011
I know Tracy Fraas.
It's my opinion that she makes a habit of fabricating stories about people and situations out of whole cloth - not so stable as a person in my opinion and I believe her verbiage here shows just that.
Maybe that's why her resume at Linked In shows a lot of jumping around. My opinion is that she'll get herself in some SERIOUS legal trouble someday by spreading rumors that are unfounded or distorted.
Because she often gets hired at C-level, people seem to think that she (and others like her) must be telling the truth. Hah!
I also knew Telepacific to be clear in their communications. I did not know Claude but he seems a well spoken person. I believe the weight of truth leans his way.
Claude
Walnut Creek,California,
U.S.A.
TELEPACIFIC HAS THE HIGHEST CUSTOMER SATISFACTION RATE OF ANY CLEC IN U.S.
#4REBUTTAL Individual responds
Thu, July 10, 2008
Searching the Internet recently, I was disturbed to see my name associated with a negative comment about me and TelePacific on this site. After reading the report, I immediately recognized the individual who posted it, as I have never had an unhappy customer in my eight years with TelePacific, that I wasn't able to make things "right." In the telecommuncations industry, unforeseen circumstances occur, and customers can become disgruntled. When these events happen, I have always looked at it as an opportunity to ammend the situation and strengthen the business relationship with the customer. However, Lutheran Social Services' CFO, Tracy Fraas, never allowed me that opportunity. Because she used my full name in this report, which is full of false statements (whether conveyed to her incorrectly or by her own misunderstandings), I felt compelled to protect my name and my reputation by explaining what actually occurred. ISSUE: Tracy claims that TelePacific provided slower Internet speeds that what they ordered. This issue came about when a new Information Technologies vendor was hired to put together a new network for them. When told by the vendor that they needed faster speeds, I created a solution that gave them the speeds they wanted at no additional cost. However, they never accepted our solution and cancelled without advising us. Upon learning of the request to cancel, our CEO attempted to contact them, but they did not return calls. They became upset when our collections department tried to collect cancellation fees. In regards each statement... 1. "They took an order from a part-time admin." - Tracy Fraas. Sandy Fernandez was Director of Operations and I had worked with her for over a year. Sandy endorsed each agreement and was authorized to do so by Lutheran social Services Director Barbara Kline. Tracy ended up firing Sandy. Tracy also fired another manager during the time they were a client. Sandy even called me crying to let me know she was terminated. 2. They never required or sent a contract.and have refused to provide anything resembling the originally proposed service. - Tracy Fraas. Sandy signed agreements for each location and I still have all of the documentation. I even have an e-mail from Tracy thanking me for having the expedite fees deducted from my paycheck as an act of good faith and authorizing the continued installation when it was halted at one point by our Project Coordinator. 3. The Sales Rep submitted a bid with hidden columns showing that we weren't rally getting what we were promised. - Tracy Fraas My Cost analysis was clear and the contracts clearly identified the speed they were getting. I based the speed to match what they were receiving from their current DSL circuits. We had each site run an AT&T upstream and downstream speed test to confirm this speed before we ordered service. After we had competed installation, they hired a new IT consultant to build a new WAN. He advised them that the fractional T-1s were not fast enough and that he needed 768k at each site. I prepared him with a cost analysis showing that we could put them into a Value Plan and increase to 768k at each site without increasing their costs. They never got back to us. 4. TelePacific has refused to correct the problem. - Tracy Fraas. I asked TelePacific President and CEO, d**k Jalkut, to call Tracy. He tried several times to reach President Barbara Droher Kline or CFO Tracy Fraas and his calls were never returned. 5. TelePacific never infomed us of the TeleConnect fund. - Tracy Fraas I was the one who advised them that they are eligible for this fund! I even provided them with the link to apply. The organization was extrememly disorganized and during installtion, I had to intervene and arrnage conference calls with each office, because the organization was not communicating with each other. I believe this, for the most part, was the major source of this issue. I thank RipOffReport.com for this opportunity to defend my reputation, although I feel that sites such as this can do more harm than good. -Claude
