- Report: #278714
Complaint Review: Telesolutions International - Century Marketing - Winnipeg Manitoba
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Telesolutions International - Century Marketing
1760 Main Street Winnipeg, Manitoba, Canada
Phone:
204-982-0095
Web:
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Telesolutions International - Century Marketing In Helena, Montana A great place to work if you've failed at life Winnipeg Manitoba
A few months before I graduated from high school, I applied for a job at Telesolutions International. The receptionist told me that it was a "promotional advertising company," and I, having designs on a career in advertising, was rather easily seduced. I learned in the excruciatingly long and meandering training session that all this meant was exposing customers to ads in magazines. So much for that plan.
I shall now proceed to run down a list of things that made the job, at best, less than favourable:
1. I sat in a cubicle about the size of a washing machine, wearing a headset that made me feel like I had an ear infection after several hours of continuous use, using a computer that let us use the autodialing program and nothing else, meaning that we couldn't just play FreeCell all day.
2. I made nonstop calls from 8:30 to 11:30, took a half-hour lunch break, and made more nonstop calls from 12:00 to 3:00.
3. We had to ask to use the bathroom, and could only do so when no one else on our sales floor was in there.
4. Our floor manager, a woman who has a voice loud and deep enough to make little children cry, paced around the room and screamed, "Let's go, guys! Let's get those leads in!" every three to five minutes, which can be very distracting when you're trying to make a call.
5. We constantly listened to XM 30 on the radio, which played the exact same top-40 songs EVERY FRIGGIN' DAY. The only upside for me was that I got to sit in front of the window. Yes, THE window. I had THE highly prestigious view of the wall of the building and a bush.
6. The lunch room was built to hold about 15 people, so it could get mighty cramped once in a while. Also, one of the vending machines was constantly on the fritz, and there was no indication that they intended to replace it.
7. Employees entered the call centre through a small courtyard that had absolutely no greenery. Almost everybody in that tiny space smoked, so a walk through there was like riding in Rush Limbaugh's car.
8. One payday, they LOST my check. Yes, they LOST it. I had to wait two days until they found it.
9. We had to work two Saturdays per month. If you didn't have a talk time over 30 seconds or at least one lead in the first half-hour, you were sent home. Did this happen to me? Yes. The floor manager refused to accept an excess of answering machines as an excuse. I didn't think she'd accept "Nobody wants to listen to me!" either. Before then, I had tried to extend my talk time by listening to the machines until they beeped, but they monitored all our calls, and I got caught and was told to cut it out.
10. The straw that broke the camel's back was the sales manager (the HR manager's wife hmmm . . .) telling me that I had a "bad reputation" in the closing room, where all of our sales were confirmed. Apparently I had told some customers that the offers could be canceled anytime. OK, fine, a mistake on my part. But only a couple of my customers actually asked me this, and not all of those who didn't took the deal. I had eight leads and two sales that day, which was much better than I usually did. I quit at lunch.
11. When the sales manager called me in to negotiate the receipt of my last two paychecks, I asked her point-blank if they were involved in a scam. The fact that all of our leads got the same order number (C-208) tipped me off. So did the fact that people who claimed to be on the Do Not Call list were still ending up on the phone with me. So did the fact that I was calling people's work numbers and cell numbers all day. She refused to tell me what was going on, saying, "I don't have to explain our business to you." When an employer tells you that, run for the hills.
Do I still think that they're involved in a scam? After reading other reports on this site, I say: Now more than ever.
Rio
Winnipeg, Manitoba
Canada
I shall now proceed to run down a list of things that made the job, at best, less than favourable:
1. I sat in a cubicle about the size of a washing machine, wearing a headset that made me feel like I had an ear infection after several hours of continuous use, using a computer that let us use the autodialing program and nothing else, meaning that we couldn't just play FreeCell all day.
2. I made nonstop calls from 8:30 to 11:30, took a half-hour lunch break, and made more nonstop calls from 12:00 to 3:00.
3. We had to ask to use the bathroom, and could only do so when no one else on our sales floor was in there.
4. Our floor manager, a woman who has a voice loud and deep enough to make little children cry, paced around the room and screamed, "Let's go, guys! Let's get those leads in!" every three to five minutes, which can be very distracting when you're trying to make a call.
5. We constantly listened to XM 30 on the radio, which played the exact same top-40 songs EVERY FRIGGIN' DAY. The only upside for me was that I got to sit in front of the window. Yes, THE window. I had THE highly prestigious view of the wall of the building and a bush.
6. The lunch room was built to hold about 15 people, so it could get mighty cramped once in a while. Also, one of the vending machines was constantly on the fritz, and there was no indication that they intended to replace it.
7. Employees entered the call centre through a small courtyard that had absolutely no greenery. Almost everybody in that tiny space smoked, so a walk through there was like riding in Rush Limbaugh's car.
8. One payday, they LOST my check. Yes, they LOST it. I had to wait two days until they found it.
9. We had to work two Saturdays per month. If you didn't have a talk time over 30 seconds or at least one lead in the first half-hour, you were sent home. Did this happen to me? Yes. The floor manager refused to accept an excess of answering machines as an excuse. I didn't think she'd accept "Nobody wants to listen to me!" either. Before then, I had tried to extend my talk time by listening to the machines until they beeped, but they monitored all our calls, and I got caught and was told to cut it out.
10. The straw that broke the camel's back was the sales manager (the HR manager's wife hmmm . . .) telling me that I had a "bad reputation" in the closing room, where all of our sales were confirmed. Apparently I had told some customers that the offers could be canceled anytime. OK, fine, a mistake on my part. But only a couple of my customers actually asked me this, and not all of those who didn't took the deal. I had eight leads and two sales that day, which was much better than I usually did. I quit at lunch.
11. When the sales manager called me in to negotiate the receipt of my last two paychecks, I asked her point-blank if they were involved in a scam. The fact that all of our leads got the same order number (C-208) tipped me off. So did the fact that people who claimed to be on the Do Not Call list were still ending up on the phone with me. So did the fact that I was calling people's work numbers and cell numbers all day. She refused to tell me what was going on, saying, "I don't have to explain our business to you." When an employer tells you that, run for the hills.
Do I still think that they're involved in a scam? After reading other reports on this site, I say: Now more than ever.
Rio
Winnipeg, Manitoba
Canada
1 Updates & Rebuttals
Bill
Anywhere,Minnesota,
U.S.A.
ur insane
#2UPDATE EX-employee responds
Mon, October 29, 2007
iam also speaking on behalf as an ex employee 1. what do u want as a telemarketer. ur own office? the cubicals are 4 feet by 4 feed.in my opinion more then enough.not only that but the earmuffs are washed on a weekly basis... 2. thats usually what u do when ur at that thing called "work"...its called work with a required 1/2 hour break.. 3. never have i ever had to "ask" to use the bathroom..ive simply got up and did my business...unless there were 3 or 4 ppl already out of the room at once then the responsible thing to do is to ask 4. its called motiviation...because some ppl tend to get lazy and treat the job like a walk in the park 5. the radio is on that station because its a general radio station...there are ppl who like rock,christian, rap, classical....better to play general music everybody can like 6. a place of 200 ppl can cramp a room...a lil obvious....and a notice on the vending machine it said "out of order""please see the woman up front for refund" 7. lol how much greenary do u want from a busy street like main street full of traffic and buildings 8. i guess accidents dont happend do they?..did u get paid? i dont see problem here 9. LOL your kidding me...if i get this right....YOU got sent home due to low seconds per call and because YOU were burning calls? lol 10. i was a closer for 5 yrs....stop putting bullshit leads through the door...tell the customers the right d**n answers when they ask questions..put ur real name up here lol and ill tell you why u werent getting return..its not hard use ur head and read a script...not rocket science 11. well c208 would be an order number...to make sure and confirm that they ordered something...do u realize how many ppl call these americans? these ppl get hundreds of telemarketing calls..they may have told the 90 other ppl who called to put on DNC list, and maybe it wasnt us....and if IT was us..it was a stubborn lil tsr clearly throwing a temper tandtrum and putting them on the redial list... maybe if u would have read the script where it says they get their number from the major list brokers then maybe u would understand it seems to me that another rant is put up here by another tsr/closer who was terrible at their job who made no money....they clearly are very uneducated when it comes to the job and feel the need to bash the company. one thing is forsure..when i was employed there..making 700/wkly was a very very often occurance....and i really have nothing bad to say about the job. sure there going to be the rotten apples that get their jollies from comming here and saying how bad the job was....lol some ppl are salesman some ppl CLEARLY are not..so go to ur local mcdonalds and flip a few burgers...lol
