- Report: #412753
Complaint Review: Teppermans - London Ontario
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Teppermans
1150 Wharncliffe Rd. S London, N6L 1K3 Ontario, U.S.A.
Phone:
519-433-5353
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Teppermans Sold me a defective dryer and not willing to rfund or even exchange product!!! London Ontario
About 3 months ago my boyfriend and I purchased a washer and dryer from Teppermans. The very first time we used the dryer, we realized right away that it was taking 3 hours to dry our clothes and there was water leaking out of the door.
We right away got in contact with the company who makes it (Samsung)after close to 3 weeks and a lot of fighting on the phone we finally got someone to come out and look at it. To make a long story short, they have been out here 3 times and its still broken.
While this was all going on we also made several calls to Teppermans, talk to a couple of managers and Teppermans refuses to refund our money or even exchange the dryer for another one that works. The company sold us a defective dryer and is willing to do nothing about it, and I was actually told by one manager that its not their problem its mine.
Stacey
Tillsonburg, Ontario
Canada
We right away got in contact with the company who makes it (Samsung)after close to 3 weeks and a lot of fighting on the phone we finally got someone to come out and look at it. To make a long story short, they have been out here 3 times and its still broken.
While this was all going on we also made several calls to Teppermans, talk to a couple of managers and Teppermans refuses to refund our money or even exchange the dryer for another one that works. The company sold us a defective dryer and is willing to do nothing about it, and I was actually told by one manager that its not their problem its mine.
Stacey
Tillsonburg, Ontario
Canada
1 Updates & Rebuttals
Noah Tepperman
Windsor,Ontario,
Response from Noah Tepperman
#2REBUTTAL Owner of company
Tue, July 16, 2013
Note to Reader:
In January 2009 Stacey published these comments on a number of online complaints forums, including www.N49.ca. I noticed her complaint on the N49 web site and immediately aknowledged & responded to her comments on the N49 site. You can find the original complaint & response here: http://bit.ly/1bG1AwK
Dear Stacey,
Thank you for your feedback. Based on the details in your comments, I have already been involved with your service file.
While I don't want to argue with you, I must object strongly to the way in which you are misrepresenting the facts & misleading anyone who might read your comments.
Tepperman's has worked with you extensively on resolving your issues. After a number of technician appointments, we discovered that the issues you had been experiencing were actually due to your home venting (something completely under your control), and not the appliances you purchased from Tepperman's.
Thank you for reaching out to us and giving us the opportunity to try and correct this issue.
Sincerely,
Noah Tepperman
