- Report: #1377604
Complaint Review: Tex Sun Pools - Nationwide
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Tex Sun Pools
Nationwide, USA
Web:
texsunpools.com
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Tex Sun Pools We hired Texsun pools to renovate our pool and it was a disaster. I agree with James on one thing, they all need to go into a new line of work because customer services is not even in their vocabulary. Spring, Texas Nationwide
We hired Texsun pools to renovate our pool and it was a disaster. I agree with James on one thing, they all need to go into a new line of work because customer services is not even in their vocabulary. We paid them thousands of dollars, they did the work incorrectly, we ended up with the concrete all around out pool cracking, I called repeaded times for it to be fixed. I was always told, they would come out and figure out what to do. Meanwhile, year after year passed, I called, heard the same story, they were going to figure out what to do. The crack got bigger until it circled my whole pool. Bear in mind the pool had been in for thirty years, no cracks until they came. In the beginning I was told that a substance should have been put in between the flagstone and the concrete when they replaced the flagstone, because that did not happen, it started the cracking. Because it took years for someone to come and figure it out, it kept cracking. Finally last year I called and the department supervisor came out and gave me his work he would get the problem fixed and do so before this years pool season, probably in March. Well they just came yesterday, June 6 after repeated calls again to his office, and they filled the crack in so I know have a visible squiggly line around my pool. It is an eyesore. The supervisor showed up today because I called yesterday to complain about how it was being repaired. Said it was all he could do. I told him for the thousands I had spent, my pool area looked horrible and I wish I had never selected them. He tried to give some ridiculous excuse and I calmly asked him to leave. He then walked away saying something under his breath that it had been six years!!! Yes I had tried to get help all of that time, and no one came, cared or responded. I told him that as he walked away and he said there was no reason to shout. Oh my gosh, seriously. If you are thinking of using these guys to remodel your pool, do not. You may as well burn your money. Every time I have called them I have either been ignored or treated in a very rude manner. All the way across the board, makes you wonder what is going on at the top of this company that this is allowed.
