- Report: #516832
Complaint Review: Texas Affairs Mobile DJ - Monty Benton - Fort Worth Texas
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Texas Affairs Mobile DJ - Monty Benton
Fort Worth, 76135 Texas, United States of America
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txdjs.com
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Texas Affairs Mobile DJ - Monty Benton Unprofessional, Irresponsible, Rude, Obnoxious and a thief Fort Worth, Texas
I was highly disappointed in this service, attitude and professionalism (or lack of).
We hired Monty, who boasted on himself and his company and how much he paid to have his site number one on google, 9 weeks before our wedding. The entire process with him was quiet difficult and he acted as if we were providing him a service instead of the other way around. He would take his time returning calls and made it difficult to arrange the rehearsal. At the rehearsal he came in calling out demands and was out of line. He constantly interrupted our pastor and insulted our church. Luckily my pastor has a sense of humor.
On Saturday his "team" (his son and his friend and Monty's girlfriend) showed up in his place (having not been at the rehearsal) and absolutely ruined my ceremony. My husband was so upset. I would have been too,but luckily I didn't see or hear any of it. The songs they played while our guests were being seated were all wrong and our guests were confused at the selections. My husband and pastor and daughters walked out to the wrong music and when I asked CHristine (Monty's girlfriend) what was happening she just shrugged shoulders. They were on their cell phones during all this trying to get it right and couldn't. I just stood there waiting for the right song to be played for me to walk out. How hard is the bridal march, really?? Our coodinator said he is now on her DO NOT USE LIST of vendors. She said what I didn't hear was the worst part!!
On Sunday, my husband called to talk to Monty and he acted as if he had no idea and Christine denied any of it. After several phone calls he had the nerve to say the rehearsal was the most important part!! We corrected him saying our wedding ceremony was the most important part, it was our wedding!!! He offered a $100 refund. How insulting. Never an apology and never did he take responsibility. Anyone cas play music off of a computer for a party, but you have to actually care to be a wedding DJ and this man and his company do not. The respect is non existant.
1 Updates & Rebuttals
Texas Affairs Mobile DJ Staff
Fort Worth,Texas,
United States of America
Erroneous Facts
#2UPDATE Employee
Sun, May 16, 2010
I find many inconsistencies with this posting and while I don't usually "add fuel to the fire" I must respond to this posting as it contains many erroneous facts and does not tell the entire story.
We first met the couple at Papasito's Mexican restaurant and all went well. We were a bit rushed for time as the bride had just started a job and was on her lunch break. That was fine as we try to accommodate our couples and their schedules and the meeting went well.
We agreed to attend the rehearsal at the venue, which we did and did not charge them a penny extra to do so. We discussed where the couple wanted us to be set up (which was outside), the music to be played for the ceremony and during the reception. We were not demanding during this meeting but as we always do we gave many suggestions on how the wedding should proceed. I find it extremely appalling that it was mentioned that we insulted their church. We would NEVER insult a place of worship or anyone's religious beliefs as we are spiritual people ourselves. This is a flat out lie and is insulting to us!
In the second paragraph the bride states, "My husband was so upset. I would have been too, but luckily I didn't see or hear any of it." Then she states, "I just stood there waiting for the right song to be played for me to walk out." Which is it? Did she or did she not hear any of it? I'm a bit confused! I will honestly say this, there was some miscommunication on our part and Blake did not play the correct music. I did work with the coordinator and the bride and the couple did proceed with the ceremony. This was the only mishap. I'm not saying that the ceremony is not the most important part and I did profusely apologize to the bride and groom as well as the venue coordinator.
The evening was very cold and windy. The bride's two young daughters wanted to be outside with the music and the lights as they were having fun. The youngest of the two had an extremely bad cough and I suggested that we move the lights inside so the girls would not be out in the cold. I scrambled to get something setup which I did as I felt badly for the girls. The way the venue was set up, the only way the guests could of heard the music (playing outside) was the the large sliding glass door to be open. However, due to the coldness the guests kept closing the doors. After speaking with the bride/groom, I finally persuaded them to have us move inside. I continued to apologize to the bride and she said, "don't worry about it...everything is fine. In fact have some champagne, I'll have Annie (the coordinator) bring some to you and make sure you eat." Doesn't sound like an angry person to me!
People were dancing throughout the evening, were having a good time and even made requests. Towards the end of the evening as the groom was loading the car with gifts I was standing at the front door and the groom came up to me, I again apologized to him and he said, "don't worry about it all is fine." AND, HE EVEN HUGGED ME!!!! I said thank you and wished him a happy future with his new bride and stepdaughters.
Then the harassment started.....the threatening phone calls stating that he (Wesley) knows where we live. The harassment became so overwhelming that I wanted to file a restraining order. We met Wesley in the parking lot of McDonalds and refunded $100 in cash to him at that time. Amber writes in her posting here, "He offered a $100 refund. How insulting." I guess it wasn't that insulting as they accepted the refund. How insulting to us that they aren't being truthful in their posting stating that they accepted the money. We have apologized and we do accept responsibility.
I was a bit taken back by some of the activities that went on during the reception and while I am a grown woman and have seen quite a bit in my life, I thought these activities were a bit shameful but I do live by the rule, "don't judge others as I don't want others to judge me." Wesley and Amber know what I am talking about!
Lastly, here are words from an email that Amber sent us early on,
Hi Monty,
You can contact Wesley at 817-xxx-7318. I will read the testimonials, but you were the DJ at my sisters wedding May of 2008 so I have 1st hand knowledge.
Thanks for responding so quickly.
Amber Darter
Thank you for seeing both sides to a story....
