Complaint Review: Texas Orthopaedic Associates - Dr. Timothy Schacherer - Dallas Texas

In regards to Dr. Timothy Schacherer and Texas orthopedics. I found Dr. Schacherer after a surgeon in Bedford severed my medial nerve during a routine carpal tunnel release. Dr. Schacherer fixed my hand. He is an amzing Dr. with a wonderful bedside manner and tons and tons of experience. Texas orthopedics has been nothing but courteous and patient when it comes to my bill. allowing me to make payments and not hounding me about it. after 6 months i still remain under his care. which tells me that he is not only concerned about the original surgery but the end result. I would reccommend Dr. Schacherer and Texas Orthopedics to anyone who needs a Great ortho Dr. Loyal Patient

I have been a patient of 5 different doctors at Texas Orthopaedic Associates and Dr. Timothy Schacherer is by far my favorite. I saw the first doctor there in 1997 after breaking my ankle and foot in a fall. Though I worked at Presbyterian Hospital of Dallas in the Corporate offices, I knew no orthopedics, so I asked the Orthopedic staff in the hospital who was the best. They referred me to a doctor at Texas Orthopaedic Associates. I have been seeing doctors there ever since. I have tried others, but do not find them as knowledgeable or as personable. I do have a orthopedic for my back, not associated with this group, but only because I found him before TOA had a back specialist. I have had many occasions to have to work out payment plans or delayed payments with them and never been hassled. In one incident, a new, unproven procedure was offered and I told them only if it was approved by my insurance. An assistant mistakenly told me that it had been approved, I had the procedure, and found it was not approved. I was upset, wrote letters, but only received monthly invoices in reply. So, I began making what small payments I could. After a few months, when I knew I needed a rather major foot surgery, that I had put off for 3 years, I called and spoke to a live person about the situation. When I explained what had happened and that I thought they should accept some responsibility for misinforming me regarding the insurance, I was asked if I could send a $150 payment in settlement of the account. I did, and was relieved not to have nearly $1000 hanging over my head anymore. The doctors do not get involved in the billing, as they pay someone else to do that. But I have always found them to be reasonable and accommodating to my payment needs. The doctors are the best and Dr. Schacherer is the sweetest, most caring of all. I do not know all the circumstances surrounding your deposit agreement with them, as I have never been asked for a deposit, though I do have deductibles and co-pays on my insurance plan. I think you should try to call and talk to someone else, maybe a supervisor, in billing and see if you cannot get a fair resolution.

I have been a patient of 5 different doctors at Texas Orthopaedic Associates and Dr. Timothy Schacherer is by far my favorite. I saw the first doctor there in 1997 after breaking my ankle and foot in a fall. Though I worked at Presbyterian Hospital of Dallas in the Corporate offices, I knew no orthopedics, so I asked the Orthopedic staff in the hospital who was the best. They referred me to a doctor at Texas Orthopaedic Associates. I have been seeing doctors there ever since. I have tried others, but do not find them as knowledgeable or as personable. I do have a orthopedic for my back, not associated with this group, but only because I found him before TOA had a back specialist. I have had many occasions to have to work out payment plans or delayed payments with them and never been hassled. In one incident, a new, unproven procedure was offered and I told them only if it was approved by my insurance. An assistant mistakenly told me that it had been approved, I had the procedure, and found it was not approved. I was upset, wrote letters, but only received monthly invoices in reply. So, I began making what small payments I could. After dragging out payments for over a year, I called and spoke to a live person about the situation. When I explained what had happened and that I thought they should accept some responsibility for misinforming me regarding the insurance, I was asked if I could send a $150 payment in settlement of the account. I did, and was relieved not to have nearly $1000 hanging over my head anymore. The doctors do not get involved in the billing, as they pay someone else to do that. But I have always found them to be reasonable and accommodating to my payment needs. The doctors are the best and Dr. Schacherer is the sweetest, most caring of all. My most recent surgery was just a couple months ago and I was sorry it was my foot, not my hand, because it would not be done by Dr. S. I do not know all the circumstances surrounding your deposit agreement with them, as I have never been asked for a deposit, though I do have deductibles and co-pays on my insurance plan. I think you should try to call and talk to someone else, maybe a supervisor, in billing and see if you cannot get a fair resolution.

I have been a patient of 5 different doctors at Texas Orthopaedic Associates and Dr. Timothy Schacherer is by far my favorite. I saw the first doctor there in 1997 after breaking my ankle and foot in a fall. Though I worked at Presbyterian Hospital of Dallas in the Corporate offices, I knew no orthopedics, so I asked the Orthopedic staff in the hospital who was the best. They referred me to a doctor at Texas Orthopaedic Associates. I have been seeing doctors there ever since. I have tried others, but do not find them as knowledgeable or as personable. I do have a orthopedic for my back, not associated with this group, but only because I found him before TOA had a back specialist. I have had many occasions to have to work out payment plans or delayed payments with them and never been hassled. In one incident, a new, unproven procedure was offered and I told them only if it was approved by my insurance. An assistant mistakenly told me that it had been approved, I had the procedure, and found it was not approved. I was upset, wrote letters, but only received monthly invoices in reply. So, I began making what small payments I could. After dragging out payments for over a year, I called and spoke to a live person about the situation. When I explained what had happened and that I thought they should accept some responsibility for misinforming me regarding the insurance, I was asked if I could send a $150 payment in settlement of the account. I did, and was relieved not to have nearly $1000 hanging over my head anymore. The doctors do not get involved in the billing, as they pay someone else to do that. But I have always found them to be reasonable and accommodating to my payment needs. The doctors are the best and Dr. Schacherer is the sweetest, most caring of all. My most recent surgery was just a couple months ago and I was sorry it was my foot, not my hand, because it would not be done by Dr. S. I do not know all the circumstances surrounding your deposit agreement with them, as I have never been asked for a deposit, though I do have deductibles and co-pays on my insurance plan. I think you should try to call and talk to someone else, maybe a supervisor, in billing and see if you cannot get a fair resolution.

I have been a patient of 5 different doctors at Texas Orthopaedic Associates and Dr. Timothy Schacherer is by far my favorite. I saw the first doctor there in 1997 after breaking my ankle and foot in a fall. Though I worked at Presbyterian Hospital of Dallas in the Corporate offices, I knew no orthopedics, so I asked the Orthopedic staff in the hospital who was the best. They referred me to a doctor at Texas Orthopaedic Associates. I have been seeing doctors there ever since. I have tried others, but do not find them as knowledgeable or as personable. I do have a orthopedic for my back, not associated with this group, but only because I found him before TOA had a back specialist. I have had many occasions to have to work out payment plans or delayed payments with them and never been hassled. In one incident, a new, unproven procedure was offered and I told them only if it was approved by my insurance. An assistant mistakenly told me that it had been approved, I had the procedure, and found it was not approved. I was upset, wrote letters, but only received monthly invoices in reply. So, I began making what small payments I could. After dragging out payments for over a year, I called and spoke to a live person about the situation. When I explained what had happened and that I thought they should accept some responsibility for misinforming me regarding the insurance, I was asked if I could send a $150 payment in settlement of the account. I did, and was relieved not to have nearly $1000 hanging over my head anymore. The doctors do not get involved in the billing, as they pay someone else to do that. But I have always found them to be reasonable and accommodating to my payment needs. The doctors are the best and Dr. Schacherer is the sweetest, most caring of all. My most recent surgery was just a couple months ago and I was sorry it was my foot, not my hand, because it would not be done by Dr. S. I do not know all the circumstances surrounding your deposit agreement with them, as I have never been asked for a deposit, though I do have deductibles and co-pays on my insurance plan. I think you should try to call and talk to someone else, maybe a supervisor, in billing and see if you cannot get a fair resolution.