- Report: #1320854
Complaint Review: The Brother Cut - Internet
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Author Confirmed
Why?
The Brother Cut
Internet, USA
Web:
https://thebrotherscut.com/
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The Brother's Cut Won't deliver my Jacket or refund my money New York Internet
Email to The Brother's Cut 30 days after they stole my money:
Can you please tell me when I'll be receiving my order?
Order# 10459 Apr 22, 2016 paid unfulfilled $68.00 USD
Response:
Misty Loveless May 22
Hello,
Thank you for contacting us. We are very sorry you may not have received your order. In order to resolve this issue, I will need to forward your inquiry to our tracking department, so they can confirm the whereabouts of your package. Our tracking department will be able to start their investigation as soon as we receive the necessary information from you. Please note that they will need to contact the shipping company to obtain further information after we get the information from you, so our response time is dependent on how quickly the shipping company responds to us and how long it takes for us to receive confirmation from you for your address and phone number.
Please confirm your shipping address and phone number, so the tracking department can start researching your package and it will help speed up our process of getting a new package shipped to you right away if necessary once we locate where your items are.
I sent thenm the information on May 23, 2016, I've sent them multiple emails since:
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Jun 13
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Misty Loveless Hello,
I am sorry but I cannot refund purchases. You may return your item for a refund once you receive it. Again, I am sorry the tracking department has taken so long for their investigation but there is nothing further I can do until the tracking department updates me. Once I receive an update from them I will email you.
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Todat is August 5th and still no Jacket or refund. Do not do business with this company!
